topic Re: Unable to get free watch data that's included in my plan in Other phones & Devices

Unable to get free watch data that's included in my plan

Rich1503 — Sat, 28 Dec 2024 09:50:39 GMT

I would like to know if anybody else has been told that they cannot get the free watch data that is included in their mobile plan.

I have the Full works tariff that includes free watch data. I have just got a Galaxy Watch 7 so contacted EE to get the free watch data activated. I have been told that this inclusive benefit is subject to status and I cannot get another line on my account.

I have 3 lines with EE, all of which have plans that include free watch data but I am unable to get this on any of them.

There is no mention on the EE website about any credit status requirements, both the website and terms and conditions states that to be eligible you just need a compatible watch and an eligible phone plan, nothing about additional credit status.

Surely it is misleading to advertise a free inclusive benefit that is then only available to certain people based on credit status. To take full advantage of free watch data that I have 3 eligible plans I would been to have the credit status to have 6 lines. Seriously how many people qualify for 6 lines.

Re: Unable to get free watch data that's included in my plan

Chris_B — Sat, 28 Dec 2024 09:54:32 GMT

@Rich1503 You setup the watch plan via the ware app it’ll say it’s £7 per month but because you have that particular tariff you will not be charged the £7 and instead of the 10Gb for data fir the watch you’ll get unlimited data.

Re: Unable to get free watch data that's included in my plan

Rich1503 — Sat, 28 Dec 2024 09:59:31 GMT

As I have mentioned i have been told I cannot do this. It requires credit status for an additional line.

Re: Unable to get free watch data that's included in my plan

Chris_B — Sat, 28 Dec 2024 10:03:12 GMT

@Rich1503 Have you tried via the watch app ? What happens when you try ? And yes it is an additional line on your account so subject to a credit check even though it’s offered within your phone tariff for you to have this. Any additional line on your account is subject to a credit check.

Re: Unable to get free watch data that's included in my plan

Rich1503 — Sat, 28 Dec 2024 10:03:10 GMT

Yes i tried through the watch and app first. That told me in not eligible so I called customer services. It was customer services that told me its subject to credit status and I'm not eligible for more lines as I already have 3 so I can't get the watch data

Re: Unable to get free watch data that's included in my plan

Chris_B — Sat, 28 Dec 2024 10:04:17 GMT

@Rich1503 when did you take out this tariff? And are you a new customer of EE ?

Re: Unable to get free watch data that's included in my plan

Rich1503 — Sat, 28 Dec 2024 10:14:42 GMT

Yes i am a new customer. I recently took out broadband and then 3 mobile plans as they were discounted with the broadband.

Re: Unable to get free watch data that's included in my plan

Chris_B — Sat, 28 Dec 2024 10:26:32 GMT

@Rich1503 That will be why. Once you have paid 1 maybe 2 bills for the sim contracts you’ll then be able to take out the watch contract. Even through you get this included with that tariff it’s still subject to credit checks as it is after all an additional line on your account and you are a new customer.

Re: Unable to get free watch data that's included in my plan

Rich1503 — Sat, 28 Dec 2024 21:11:09 GMT

As I first mentioned. There is nothing on their website or in the terms and conditions that this inclusive free benefit is subject to any credit status. That's what the problem is

Re: Unable to get free watch data that's included in my plan

Chris_B — Sat, 28 Dec 2024 21:31:25 GMT

@Rich1503 But it’s still an additional line that will result in a credit check even though you do get this as part of your sim tariff, it’s still a request for an additional line and as you’ve not been a customer that long you cannot add additional lines just yet. The discount for the watch ie the £7 per month normal charge is only applied once you have passed the credit check for an additional line and at present being a new customer you just cannot get an additional line. It’s crazy I know but it’s still require’s a credit check for it.

Have you been billed and paid that bill for the sim contracts ? Once you do you should then be able to add the watch tariff. It’ll go through and it’ll look like you are setting up a watch tariff for £7 but you’ll get that £7 discounted and the unlimited data for the watch and not the standard 10gig because if the sim tariff.

Re: Unable to get free watch data that's included in my plan

MC22EE — Tue, 31 Dec 2024 19:59:33 GMT

Exactly the same thing has happened with me. I took out the unlimited All Rounder, bought myself a Pixel Watch then tried to add a new line (which is supposedly included with the plan) and was refused an extra line. Why they sold me the plan in the first place is beyond me so I’m asking to be downgraded to a plan that does not include smartwatch data but I don’t think they’ll agree. Never mind, I’ll remember to check the small print next time!

Re: Unable to get free watch data that's included in my plan

Rich1503 — Wed, 01 Jan 2025 04:45:03 GMT

I made a complaint, all they said was sorry but offered no compensation for not being able to have what they advertise as inclusive in the tariff. I've now requested a deadlock letter and will send by complaint to the Ombudsman for misleading advertising and hidden terms and conditions

Re: Unable to get free watch data that's included in my plan

MC22EE — Wed, 01 Jan 2025 09:31:23 GMT

Good luck, I wish you well but I can’t be bothered going down that route even If I do agree with you, the terms are definitely not made clear.

I’ll just be voting with my feet. I certainly won’t be transferring my long term Full Fibre, TV and Digital Voice services from BT to EE, I think I’ll try Sky.

Re: Unable to get free watch data that's included in my plan

timecreature — Fri, 28 Mar 2025 11:02:05 GMT

Same thing happened to me. The watch connection was the prime reason for switching from Smarty.
I just cancelled while within my cooling off period.
Seems strange to me. What additional risk is there? It’s an unlimited data, calls and text. What massive bill can you run up that you couldn’t do on your phone.
I’ll just use bluetooth and carry my phone and save a few £££

Re: Unable to get free watch data that's included in my plan

Chris_B — Fri, 28 Mar 2025 13:46:20 GMT

@timecreature you’re not saving anything because it was included with your sim tariff to have a watch data you’re not charged.

Re: Unable to get free watch data that's included in my plan

Rich1503 — Fri, 28 Mar 2025 14:45:09 GMT

It's not included though is it? It's extra hence the whole reason for the complaint

How about, as you do not represent EE and have absolutely nothing to offer just don't get involved. People are perfectly entitled to be annoyed that EE advertise something as included that clearly isn't included. And no i don't want an unsolicited reply like I had when I originally posted.

Re: Unable to get free watch data that's included in my plan

Matt_124 — Fri, 28 Mar 2025 15:02:16 GMT

Unfortunately to add it there needs to be a line available on the account so that it can be assigned a SIM and gain the connectivity. This is all to do with credit status and being an ethical seller in line with OFCOM guidance.

If you're not approved for more than 1 connection, it wouldn't be possible to add the watch data until this eligibility improves with tenure and bills paid. The online sign up process doesn't indicate your level of acceptance (other than yes or no), but over the phone and in-store they're usually able to tell if you have been accepted for more than 1 line so you can make the appropriate decision to continue with the sale or not.

Re: Unable to get free watch data that's included in my plan

Chris_B — Fri, 28 Mar 2025 20:08:20 GMT

@Rich1503 It’s called a public forum so you’ll get a reply from the public. If you don’t what someone replying to you don’t comment on a public forum it’s that simple. Perhaps you need to read ALL THIS ON HERE

Just because you can not comprehend what’s been said to you it doesn’t mean it’s wrong. It’s an additional line on your account regardless of you getting unlimited data because the air time tariff. It’s still a 2nd line on your account that requires a credit check perhaps you just don’t understand this as from what you’ve put it certainly seems just that.