https://community.ee.co.uk/t5/Other-phones-Devices/Ee-disability-supoort/m-p/1486907#M25525 <P>Hello</P><UL><LI>My phone screen stopped working. Ee sent me round thehosudes about repair and replacement. I informed them of disabikjttand health conditions. Pushed myself to go to store which has flared conditions to curenelt not being able to leave the houze-. When getting the loan phone I told them the screen was glitching was dismissed. The phone is not working properly impacing essential disability and health related communications. As a result am without working phone which need for telehealth apps. From an ethical perspective ee need to provide me accessible ways to get a working phone and repair for what has happened . Earlier in the year due to not unlocking the phone on their side despife me callinf several timws ee again put me in an unsafe position. As a disabled person this is not an ok experience.</LI></UL> Wed, 18 Dec 2024 21:01:18 GMT Zuswr 2024-12-18T21:01:18Z https://community.ee.co.uk/t5/Other-phones-Devices/Ee-disability-supoort/m-p/1486907#M25525 <P>Hello</P><UL><LI>My phone screen stopped working. Ee sent me round thehosudes about repair and replacement. I informed them of disabikjttand health conditions. Pushed myself to go to store which has flared conditions to curenelt not being able to leave the houze-. When getting the loan phone I told them the screen was glitching was dismissed. The phone is not working properly impacing essential disability and health related communications. As a result am without working phone which need for telehealth apps. From an ethical perspective ee need to provide me accessible ways to get a working phone and repair for what has happened . Earlier in the year due to not unlocking the phone on their side despife me callinf several timws ee again put me in an unsafe position. As a disabled person this is not an ok experience.</LI></UL> Wed, 18 Dec 2024 21:01:18 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Ee-disability-supoort/m-p/1486907#M25525 Zuswr 2024-12-18T21:01:18Z https://community.ee.co.uk/t5/Other-phones-Devices/Ee-disability-supoort/m-p/1487000#M25526 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2010418">@Zuswr</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear of your experience with this. I've sent you a <A href="https://community.ee.co.uk/t5/notes/v3/privatenotespage" target="_blank">private message</A> to try and get you some help. Could you take a look at your community inbox and get back to me please?</P> <P>Thanks<BR />Chris</P> Thu, 19 Dec 2024 08:09:54 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Ee-disability-supoort/m-p/1487000#M25526 Christopher_G 2024-12-19T08:09:54Z