topic Re: Delivery of apple watch in Other phones & Devices

Delivery of apple watch

arhugh — Thu, 12 Dec 2024 18:46:51 GMT

Ordered my watch last week, the order was dispatched 6 days ago

But until now, I have not received anything from either DPD or EE, where is my order?

Re: Delivery of apple watch

Chris_B — Thu, 12 Dec 2024 18:49:41 GMT

@arhugh Did you receive a tracking number? Did you receive a text/email from DPD stating they had your item and it was due for delivery?

Re: Delivery of apple watch

arhugh — Thu, 12 Dec 2024 19:26:42 GMT

I have a track number from EE, it says dispatched, then nothing else, nothing from DPD

Re: Delivery of apple watch

Profile closed — Thu, 12 Dec 2024 19:49:17 GMT

Instal the DPD app, put in the tracking no given, what does it say?

Re: Delivery of apple watch

Chris_B — Thu, 12 Dec 2024 20:26:32 GMT

@arhugh Does that tracking number start with a XKO or XKN ? Because if it does that’s an order number. You get a tracking number once a device is allocated to you. And DPD will definitely notify you that they have an item for you. And has EE notified you it’s been dispatched?

Re: Delivery of apple watch

arhugh — Thu, 12 Dec 2024 20:30:46 GMT

It starts with XKO

I use this to track on EE's site, it said dispatched. Does it normally take this long?

Re: Delivery of apple watch

arhugh — Thu, 12 Dec 2024 20:32:03 GMT

It says details incorrect, I think it is not track no for DPD

Re: Delivery of apple watch

Debbie_G — Fri, 13 Dec 2024 08:58:50 GMT

Hi @arhugh.

Welcome to the community.

I'm sorry you've not received an update on your order. If you get in touch with our Guides, they will be able to check the order status for you and help you track this.

Debbie 🙂

Re: Delivery of apple watch

arhugh — Fri, 13 Dec 2024 12:19:31 GMT

Left my number and hour ago, it said will call back in 15mins.

Anyway, will it be faster if I go to a EE shop to sort that out?

Thank you!

Re: Delivery of apple watch

Debbie_G — Fri, 13 Dec 2024 13:16:39 GMT

Thanks for getting back to me @arhugh.

I'm sorry to hear you haven't received a call back yet.

How did you arrange this call back?

If your order number starts with xko, the EE store wouldn't be able to check the order as it is a web order, but they would be able to contact our Guides over the phone for you.

Debbie 🙂

Re: Delivery of apple watch

arhugh — Fri, 13 Dec 2024 13:29:47 GMT

Thought the 150 line, I chose to call back option, it said will call back in 15mins, which is 3 hours ago.

Will head to the shop, hope the will be able to help, if not I have no idea who can help, and where my order went to

Re: Delivery of apple watch

Debbie_G — Fri, 13 Dec 2024 14:12:00 GMT

Thanks for confirming this @arhugh.

If you call back through on 150 and select option 2, this will give you steps to speak to someone, rather than arranging a callback. They will be able to check the status of your order and get you an update.

You can also visit your local EE Store, where they contact our team over the phone to check this further.

Let me know how you get on.

Debbie 🙂

Re: Delivery of apple watch

arhugh — Sun, 15 Dec 2024 17:00:43 GMT

Went to the EE shop, used the on site phone to talk to the CS, he promised the watch will be with me yesterday, but until now still nothing, again.

Just hope I will get the watch before I leave for holiday, as it is a Christmas presents for my son.

Re: Delivery of apple watch

Chris_S — Mon, 16 Dec 2024 09:02:02 GMT

Really sorry you've not got your watch yet @arhugh

You'll get a text usually the day before your deliver to let you know it's going to be delivered the net day, then another text on the day of delivery with a delivery window, If you've not received those texts yet, the phone will most likely not be with the couriers yet.

My fingers are firmly crossed that as it's the working week, you'll get a text soon.

Chris S