topic Re: Re: Contact EE 24/7 UK in Other phones & Devices

Re: Contact EE 24/7 UK

DCP2024 — Wed, 11 Dec 2024 00:22:45 GMT

my phone was stolen this evening and I need to get a replacement phone sent

Re: Re: Contact EE 24/7 UK

Linzi_H — Wed, 11 Dec 2024 08:15:24 GMT

Hi @DCP2024

I'm sorry to hear that your phone has been stolen, and I hope you're doing OK.

I know you'll be eager to discuss your options, so please call our team directly so they can help.

Linzi

Re: Re: Contact EE 24/7 UK

XRaySpeX — Thu, 12 Dec 2024 17:39:30 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: Re: Contact EE 24/7 UK

Chris_B — Thu, 12 Dec 2024 18:57:18 GMT

@DCP2024 You only get a replacement phone if you have insurance that covers lost/stolen devices. EE don’t replace a phone if you don’t have insurance. Do you have insurance? Are you paying for insurance? Did you receive a letter from EE with your insurance information? If you didn’t get this letter you don’t have insurance.