topic Re: Alexa in Other phones & Devices

Alexa

Deborah0200 — Wed, 04 Dec 2024 09:26:31 GMT

I am unable to connect my Alexa to my EE account 😭

Re: Alexa

Alex_H — Wed, 04 Dec 2024 11:43:42 GMT

Welcome to the EE Community

Is it Alexa calling you are trying to setup with your EE mobile? Are you on a pay monthly contract and have you text ALEXA to 150 from your phone and received a confirmation text?

Alex

Re: Alexa

TheSeagull — Wed, 04 Dec 2024 19:45:11 GMT

Hi Alex, curiously I have same issue as original poster - every time I text ALEXA to 150 it says:

Sorry, we're not able to update your account at the moment. Please try again later or if you've already tried twice please call us on 150.

I called 150 and they couldn't see anything their end to add (they said that it would need a sock code?) - I tried to add the Alexa device anyway but it says I've not texted ALEXA to 150...I said I'd try it tomorrow and call back but any thoughts on above be grand please.

Re: Alexa

Deborah0200 — Wed, 04 Dec 2024 19:54:50 GMT

Yes I am on SIM card only monthly contract with EE

I sent Alexa to 150 the response was

Hi Deborah, sorry we're not able to update your account at the moment. Please try again later or if you've already tried twice please call us on 150.

Re: Alexa

Katie_B — Thu, 05 Dec 2024 09:42:44 GMT

Hi @TheSeagull.

Thanks so much for coming here.

Please be sure to let us know the outcome today when you try to text ALEXA to 150.

If you are still unable to apply this, please give us another call.

Katie

Re: Alexa

Katie_B — Thu, 05 Dec 2024 09:43:10 GMT

Hi @Deborah0200.

Thanks so much for getting back to us.

Have you been able to give us a call so our technical care team can look into your account?

Katie

Re: Alexa

TheSeagull — Thu, 05 Dec 2024 12:56:41 GMT

Well, I just called 150 and I've been informed that the reason is that the EE-Alexa connection service is being discontinued as of January 2025!

Re: Alexa

Jezport — Mon, 16 Dec 2024 09:26:32 GMT

They are leaving alexa, a big let down for disabled users.

I will be looking at Vodafone who still do alexa. Shame as I've been with ee/orange etc for decades.

Re: Alexa

TheSeagull — Mon, 16 Dec 2024 09:56:32 GMT

Unfortunately looking on Vodafone forum one of their moderators has confirmed they too have removed Alexa calling!

https://forum.vodafone.co.uk/t5/Android/Vodafone-Alexa-Link/m-p/2755650

Re: Alexa

KMC74 — Mon, 16 Dec 2024 10:39:54 GMT

I have just received a text this morning 16 Dec stating that as of January 25 EE is discontinuing the service that connects my alexa devices to my mobile phone...why?

Re: Alexa

KMC74 — Mon, 16 Dec 2024 10:41:37 GMT

Why is EE discontinuing its Alexa connection 15th January 25...just received text from EE stating that ee is disc this service...so my alexa devices around the house will no longer answer my incoming calls or make calls!!!!

Re: Alexa

KMC74 — Mon, 16 Dec 2024 10:42:36 GMT

Ive just had that text confirming end of Alexa connection on Jan 15th 25!!...why!!...

Re: Alexa

Peter_W — Mon, 16 Dec 2024 15:56:03 GMT

Good afternoon @KMC74, welcome to the EE Community!

Our services are being streamlined to help ensure we are focused on offering the most relevant, newest capabilities and functionality to customers going forward.

This means that the ability to make calls over the EE network via your Alexa device will be disabled, but the Alexa device can still be used to call other Alexa devices as this is not facilitated by the EE network.

Peter

Re: Alexa

Jezport — Tue, 17 Dec 2024 06:48:59 GMT

It may be a minority who use the service. But there are a lot of disabled including blind people who use it. Will ee be offering another solution to these customers?

Re: Alexa

DJ_Beard — Fri, 20 Dec 2024 13:03:48 GMT

Removing the Alexa calling capability and functionality is a backward step, and one that EE should reconsider. It is a very useful feature, and will be a significant loss to many.

Re: Alexa

Jezport — Fri, 20 Dec 2024 13:20:56 GMT

With home automation making advances every year, it's strange that EE are backing out of the connection with alexa.

Re: Alexa

JAMESROSS1502 — Mon, 13 Jan 2025 10:32:03 GMT

My wife is visually impaired and can’t use a mobile phone to dial numbers,The ability to use Alexa to call family and friends was a godsend,she is now going to be isolated due to EE (or Amazon)disconnected the service.Shame on them for ignoring the needs of the disabled who depend on this service.

Re: Alexa

Jezport — Mon, 13 Jan 2025 11:01:15 GMT

Its such a handy tool for those with disabilities. I do hope either Amazon or step in with a replacement service.

Re: Alexa

Peter_W — Mon, 13 Jan 2025 11:07:53 GMT

Good morning @JAMESROSS1502, welcome back to the Community.

I can really appreciate your disappointment that this feature is no longer available, and it's certainly the last way we would want your wife to be left feeling.

Whilst Alexa Calling will no longer be available, there are still a range of options available on modern smartphones to help customers with visual impairments.

This can differ depending on the model of phone, but the RNIB have put together a guide for both Apple and Android devices that highlight the options available.

Peter