topic Can I return a Nintendo switch lite that was an add on to my phone plan? in Other phones & Devices

Can I return a Nintendo switch lite that was an add on to my phone plan?

Thyreon_22 — Thu, 14 Nov 2024 13:05:20 GMT

Hello, I bought an iPhone 16 pro max yesterday and love it. Part way through a Nintendo switch was added, at first I thought it was a good deal. But part way through the transaction, I asked THREE times for them to take the switch off as it is not included in the price as I had thought but was a separate monthly payment of over £250. They refused all three times, saying that they had offset an £80 upfront cost. I can only resell the switch lite for £60 and I don’t want to go to the store and have them try to tell me to keep the switch. It is still completely unopened and I am more than willing to take it back or post it back and pay the £80 upfront cost of of the phone if it means my contract decreases by £12 a month. I don’t think it’s a good deal at all, it’s a rip off.

Is there any way to remove and return the switch lite? Thank you.

Keziah

Re: Can I return a Nintendo switch lite that was an add on to my phone plan?

Chris_B — Thu, 14 Nov 2024 13:36:02 GMT

@Thyreon_22 if this was a store sale then you don’t have a cooling off period. If the store wasn’t prepared to remove this upon your request you should not have agreed to it. regardless of what the store was saying about offsetting a £80 price.

You need to speak with the store manager.

Re: Can I return a Nintendo switch lite that was an add on to my phone plan?

bristolian — Thu, 14 Nov 2024 13:44:43 GMT

To add, the statutory 14days "change of mind" right of return only applies to sales concluded at distance, i.e. online or telesales.

Instore retail shop sales do not have any such statutory rights, the reason being that you have ample opportunity to inspect any goods prior to purchase.

Re: Can I return a Nintendo switch lite that was an add on to my phone plan?

Thyreon_22 — Thu, 14 Nov 2024 14:14:48 GMT

Thank you for your response. Do you know How soon can I resell it?

Re: Can I return a Nintendo switch lite that was an add on to my phone plan?

Chris_B — Thu, 14 Nov 2024 14:12:08 GMT

@Thyreon_22 I would try going back to the store first and ask to speak to the manager.

Re: Can I return a Nintendo switch lite that was an add on to my phone plan?

DanBD1 — Fri, 15 Nov 2024 14:42:20 GMT

May I point you to the stores policy

https://store.ee.co.uk/help/returns-and-refunds/returning-goods-our-returns-policy?srsltid=AfmBOoqvZ_wDx3V4EfKX1N3uDTKu0RqrhRmHStuQ4BgQgRj-extsZqm8

Also just to point out nothing in a stores policy overrides your rights as a consumer

Re: Can I return a Nintendo switch lite that was an add on to my phone plan?

bristolian — Fri, 15 Nov 2024 15:16:25 GMT

@DanBD1 wrote:

May I point you to the stores policy

That link refers to online sales - there are references on that page to "before you receive the goods", "once delivery is accepted" & various others besides.

@DanBD1 wrote:

Also just to point out nothing in a stores policy overrides your rights as a consumer

There is no statutory right to "change of mind" returns from retail stores - these are only ever offered as a store policy.