topic Re: MOBILE PHONE INQUIRY WITH MONTHLY PAYMENT PLAN in Other phones & Devices

MOBILE PHONE INQUIRY WITH MONTHLY PAYMENT PLAN

Manuchekhr — Thu, 14 Nov 2024 07:43:02 GMT

Hello, I have been a customer of a mobile phone since February of last year under the monthly payment plan, I am planning to buy a new phone because the device I used broke down a few days ago, in this context, since I could not find enough information on your website and application, I had to ask for your help as a last resort,
If you respond to my message at the appropriate time, I would like you to know that I will proceed with the e-mail that will come from you regarding the mobile phone..
Best regards, good work.
********* ********

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: MOBILE PHONE INQUIRY WITH MONTHLY PAYMENT PLAN

bristolian — Thu, 14 Nov 2024 08:09:34 GMT

EE offer a repair service via their stores - https://ee.co.uk/local-repairs

Re: MOBILE PHONE INQUIRY WITH MONTHLY PAYMENT PLAN

Michael_D — Thu, 14 Nov 2024 08:18:13 GMT

Hi @Manuchekhr

As @bristolian mentioned, you can visit an EE store and request to have the phone repaired.

If the phone is still under warranty, and it is a fault covered by the warranty, the repair would be free.

If it is outside the warranty, they would still be able to repair it, but there would be a charge.

Alternatively, if you contact our tech guides, they can run a diagnostic to see if there is anything that can get the phone working for you, and if not, arrange for the phone to be collected for repair.

Michael