topic Oculus quest 3 in Other phones & Devices

Oculus quest 3

NA075 — Sat, 02 Nov 2024 17:05:56 GMT

I bought an Oculus Quest 3 from the EE store at Derbion last Thursday, but it doesn’t work. I tried charging it for several hours, but it still won’t turn on. What should I do?

Thanks

Re: Oculus quest 3

Northerner — Sat, 02 Nov 2024 22:27:32 GMT

Hi @NA075

Take it back to the store as you are entitled to a refund or replacement.

Thanks

Re: Oculus quest 3

NA075 — Sun, 03 Nov 2024 11:59:38 GMT

Thank you so much for your message. I tried to return it today, but they didn’t accept it

Re: Oculus quest 3

Ali_A — Sun, 03 Nov 2024 14:27:05 GMT

@NA075

Sorry to hear you're having a problem with your Meta Quest 3 purchase.

Did the store give you a reason why they didn't accept a return?

Have you tried the trouble shooting steps on Meta's website at Troubleshoot Meta headsets and accessories?

Ali