topic Re: Device Unlock - Website re-routes in a circle in Other phones & Devices

Device Unlock - Website re-routes in a circle

WolfmanSam — Tue, 05 Sep 2023 18:48:45 GMT

How do you make the website work with device unlocking? My device is locked and I have tried about 10 times to get it to unlock via the Web page and it says to note down the code. Once received, it tells me to click on the link but just puts me back to the start and no where does it say what to do with the code?

Is this an error on EE's side of things or am I missing something obvious? As far as I can tell, it's still locked.

Re: Device Unlock - Website re-routes in a circle

XRaySpeX — Tue, 05 Sep 2023 18:55:00 GMT

@WolfmanSam : When did you buy the device? All devices sold after Dec. '21 are already unlocked.

Re: Device Unlock - Website re-routes in a circle

WolfmanSam — Tue, 05 Sep 2023 18:59:06 GMT

I've had the device since 2018/2019, I have been on a SIM card only plan for a few years now.

I've to Canada to visit family and bought a SIM card and noticed it was locked. I've entered the code when trying to restart my phone a few times and now it's locked out completely requiring the MCK. Clearly this system is flawed and doesn't work as intended.

Re: Device Unlock - Website re-routes in a circle

WolfmanSam — Tue, 05 Sep 2023 19:21:25 GMT

So having read other websites and threads, EE makes this process EXTREMELY unclear.

I entered the last 8 digits of the code as the "MCK" and then the first 8 codes after in the next unlock message which unlocked the network.

There should be a clear step-by-step guide provided by EE for unlocking as this has caused unnecessary stress.

Re: Device Unlock - Website re-routes in a circle

Chris499 — Sun, 10 Sep 2023 08:42:47 GMT

Can you be more specific please WolfmanSam. I have the same issue. What did you have to do to the enter the code?

Re: Device Unlock - Website re-routes in a circle

Leanne_T — Sun, 10 Sep 2023 08:55:23 GMT

Hi @Chris499

Do you have the unlocking code?

Leanne.

Re: Device Unlock - Website re-routes in a circle

Chris499 — Sun, 10 Sep 2023 08:59:27 GMT

Yes. I've worked out what i need to do now by looking on you tube. EE's does not show any reference to the handset portion of the phone unlock. With their links going round in a ifinite loop. Shocking!

Re: Device Unlock - Website re-routes in a circle

Leanne_T — Sun, 10 Sep 2023 09:01:59 GMT

Thanks @Chris499

If you need any further help please come back and let us know.

Leanne.

Re: Device Unlock - Website re-routes in a circle

Shhhhpuppies — Sat, 18 Nov 2023 09:40:16 GMT

Thanks for writing this message. I'm having the exact same issue! Help please.

How come there isn't a reply to this?

Re: Device Unlock - Website re-routes in a circle

Christopher_G — Sat, 18 Nov 2023 11:37:47 GMT

Hi @Shhhhpuppies

Welcome to the community.

What kind of phone do you have? Are you able to get the code, just unable to enter it?

Chris

Re: Device Unlock - Website re-routes in a circle

Warren8 — Thu, 17 Oct 2024 13:22:18 GMT

Yup WolfmanSam was correct the EE website simply goes round and round and gives no indication of telling the user to go to their phone to complete the rest of the unlock procedure (when a SIM card from another network is inserted into it). also the code is actually 2 separate codes with 8 digits each.