topic Re: Returns in Other phones & Devices

Returns

adammccomb — Mon, 30 Sep 2024 14:44:59 GMT

I have tried to return my Airpod Max through the EE app but it says my return has been submitted and my return label will show soon, it’s been 4 days and there is no return label and I also did NOT receive an email to confirm the return either?

I have been on hold for the last half an hour trying to speak to someone to get these returned within the 14 days, someone help

Re: Returns

Northerner — Mon, 30 Sep 2024 14:58:17 GMT

Hi @adammccomb

Have you checked your spam/junk folder.

Thanks

Re: Returns

adammccomb — Mon, 30 Sep 2024 14:59:03 GMT

Yes, there is nothing in there

Re: Returns

Michael_D — Tue, 01 Oct 2024 09:05:09 GMT

Hi @adammccomb

I would have expected you to have heard something by now.

Did you purchase the AirPods Max outright or was it on Add to Plan to pay monthly?

Michael

Re: Returns

adammccomb — Tue, 01 Oct 2024 09:21:43 GMT

Hi,

It was a pay monthly plan, it says on the app my return was submitted on the 26th September but i have not received an email and there is no QR code to return the item, I am going to have to go into a physical shop because trying to get in contact over the phone is not possible and i am not even going to try again as the last 2 times have been over 45 minute wait times which I just gave up.

Re: Returns

Michael_D — Tue, 01 Oct 2024 09:29:04 GMT

Have you tried to complete the return form on our website? That would go directly to our returns team who would get back to you.

Michael

Re: Returns

adammccomb — Tue, 01 Oct 2024 09:35:23 GMT

Hi Michael,

Thanks for this! I have created a return there and will await a response.

They need to make this more accessible on the website, access to customer support is awful!

Thanks!

Re: Returns

Michael_D — Tue, 01 Oct 2024 09:47:29 GMT

My pleasure @adammccomb.

Please keep me posted when you have heard back from them.

Michael