topic Re: Issue with setting watch plan on Galaxy watch 7 in Other phones & Devices

Issue with setting watch plan on Galaxy watch 7

karim174 — Sat, 24 Aug 2024 17:18:12 GMT

Hey, anybody also having trouble adding your watch plan to your Galaxy Watch 7? Usually, the watch app on the phone finds the plan and installs it quickly but now for some reasons the plan cant get pushed in to the warch. I've called EE multiple times, but none of them can set it up.

Re: Issue with setting watch plan on Galaxy watch 7

Alex_H — Sun, 25 Aug 2024 13:56:23 GMT

Hi @karim174,

Thanks for visiting the EE Community 🙂

What are you seeing in your Samsung Wearables app in Watch Settings> Mobile plans?

Is the watch plan already on the EE account?

Alex

Re: Issue with setting watch plan on Galaxy watch 7

rsparker00 — Wed, 28 Aug 2024 11:40:13 GMT

Hi, Yes, I'm in the same boat, I'm afraid. EE have been trying to set up a mobile plan for six weeks now without success. Today, they have confirmed to me in writing that there is an issue with their network that prevents them from doing so. With this confimation, I will be seeking to obtain a refund from Samsung. Alternatively, take your business to Vodafone, where there appear to be no such problems.

Re: Issue with setting watch plan on Galaxy watch 7

PDAJah — Sun, 08 Sep 2024 11:08:21 GMT

Unbelievable in 2024! So my many calls about my Samsung Ultra line for my Samsung Fold6 have been pointless!

Re: Issue with setting watch plan on Galaxy watch 7

WhiteHawkUK — Sun, 13 Oct 2024 10:24:59 GMT

I am EXTREMELY disappointed to see that not only are EE still plagued by this issue, but that even after YEARS of customers experiencing it, EE have still not openly acknowledged the issue WHILE CONTINUING TO SELL THE PROBLEM PRODUCTS!!

The good news is that there is a workaround that works on the Watch 5 and up. It's not the most convenient, but you will need to activate your plan from a Samsung device. This might entail borrowing or dusting off a cast-off, but once the plan is activated, you can re-pair the watch with the correct phone- the plan will remain activated as the watch does not need to be reset (as the older models did) to transfer between phones.

This has been a KNOWN problem for literally YEARS. I received a month's credit over this, but I'll be honest, it looks like this should be brought to the attention of a regulatory authority- it seems as though laws are being broken at this point.

EE, you are fully aware of this issue, yet you keep selling the watches without care for it, then make your users jump through hoops before pretending that this issue is a new discovery, AND LEAVING YOUR USERS WITHOUT A FIX, AND WITHOUT THE PRODUCT FOR WHICH THEY HAVE PAID.

It's time your users started making a noise about this with the ombudsman, as I am absolutely beyond doubt: you are KNOWINGLY ripping off your customers, and it is disgusting.

Re: Issue with setting watch plan on Galaxy watch 7

forestautumn — Fri, 28 Feb 2025 11:13:55 GMT

Had connection issue between a Sony Xperia and Watch7. Watch not bought from EE, but they were happy to set up the add-on to my SIM contract. Had issues, went in store, and was upsold a new phone instead (Pixel 8a I think) as it's my Sony that's the issue... I said not today thanks but might come back - glad I found this thread, seems I'll be switching to vodafone!