topic Re: How do I find out when I got my phone? in Other phones & Devices

How do I find out when I got my phone?

Sophstar_25 — Fri, 16 Aug 2024 12:36:30 GMT

How long have I had my phone and how do I get to online chat?

Thank you

Re: How do I find out when I got my phone?

Ali_A — Fri, 16 Aug 2024 16:27:50 GMT

Hi @Sophstar_25

Welcome to the EE Community

You can check when your plan ends in your online account at log in to EE.
Visit When does my contract finish for more information

Our live chat service is available through the EE app and click the Help Icon

Ali

Re: How do I find out when I got my phone?

Sophstar_25 — Fri, 16 Aug 2024 21:11:44 GMT

Contract ended ages ago!!

Re: How do I find out when I got my phone?

Chris_S — Sat, 17 Aug 2024 09:07:08 GMT

That's great news @Sophstar_25

If you like, we can take a look to see if we can get an upgrade sorted out for you?

Re: How do I find out when I got my phone?

Sophstar_25 — Sat, 17 Aug 2024 10:13:11 GMT

Yes iPhone please.

Re: How do I find out when I got my phone?

Chris_S — Sat, 17 Aug 2024 10:29:40 GMT

Oh nice choice of brand! I'm a big fan of iPhones myself 🙂

I'd recommend giving our upgrades team a call so they can put together a deal that matches your needs.

To speak with our upgrades team, you can just dial 150 from your EE phone then select options 1, 4 then 2.

Chris S

Re: How do I find out when I got my phone?

Sophstar_25 — Sat, 17 Aug 2024 12:26:42 GMT

I’m at work 8-8 today and tomorrow

Re: How do I find out when I got my phone?

Chris_S — Sat, 17 Aug 2024 12:40:02 GMT

Oh that's a long working day, I hope it goes quickly for you.

Although our upgrades team are open 8am until 8pm at the weekend, they're open 8am until 9pm on weekdays.

There's also an opportunity to check out deals in your My EE account if you have access to that.

Re: How do I find out when I got my phone?

Sophstar_25 — Sat, 17 Aug 2024 12:46:43 GMT

How do I find out when my contract started?

Re: How do I find out when I got my phone?

Sophstar_25 — Sat, 17 Aug 2024 12:48:09 GMT

It’s a different sim plan now

Re: How do I find out when I got my phone?

Chris_S — Sat, 17 Aug 2024 12:51:56 GMT

Great question @Sophstar_25

You can find your contract dates within your EE account online under Plans & subscriptions.

Re: How do I find out when I got my phone?

Sophstar_25 — Sat, 17 Aug 2024 16:01:47 GMT

It only says about my current plan.

Re: How do I find out when I got my phone?

Christopher_G — Sun, 18 Aug 2024 08:37:25 GMT

It would only show the contract dates for your current plan, @Sophstar_25. Are you looking for details of a previous contract?

Chris

Re: How do I find out when I got my phone?

Sophstar_25 — Sun, 18 Aug 2024 10:22:42 GMT

Yes I certainly am.

Re: How do I find out when I got my phone?

Christopher_G — Sun, 18 Aug 2024 12:20:14 GMT

OK, thanks @Sophstar_25

If you speak with our Mobile Care team, they'll be able to find that information and share it with you.
Chris

Re: How do I find out when I got my phone?

Sophstar_25 — Sun, 18 Aug 2024 12:25:04 GMT

How do I do that?

Re: How do I find out when I got my phone?

Christopher_G — Sun, 18 Aug 2024 12:38:00 GMT

If you click on this Contact Us link, you'll get some options to speak to us, @Sophstar_25

There's also a live chat service in the help section of the EE App.
Chris

Re: How do I find out when I got my phone?

Sophstar_25 — Sun, 18 Aug 2024 16:43:41 GMT

How do I see this?

Re: How do I find out when I got my phone?

Katie_B — Mon, 19 Aug 2024 09:25:57 GMT

Hi @Sophstar_25.

Live Chat can be found in your EE app under 'Help'.

Katie 🙂