topic Re: Issues Unlocking Device in Other phones & Devices

Issues Unlocking Device

Lloydlf — Wed, 24 Jul 2024 19:12:39 GMT

I have bought a second hand Huawei P30 Lite and it's locked to EE. I have tried to enter the IMEI code on the EE website to unlock it but continuously get this error message. I've tried the phone number but it's a recorded message and then it hangs up. I'm going travelling in a few days and currently have no working phone. Could I please have some advice on how to solve this issue.

Re: Issues Unlocking Device

Northerner — Wed, 24 Jul 2024 20:00:28 GMT

Hi @Lloydlf

You'll need to call during office hours.

Thanks

Re: Issues Unlocking Device

Leanne_T — Thu, 25 Jul 2024 07:03:56 GMT

Morning @Lloydlf

Thanks for coming here 🙂

Please call us on 0800 956 6000 and select new/joining EE, no number will be needed to speak to one of our mobile guides to get this looked into 🙂

Leanne.