topic Re: I ordered Beats Studio Beats 3 weeks and received no refund in Other phones & Devices

I ordered Beats Studio Beats 3 weeks and received no refund

Hali3 — Tue, 23 Jul 2024 13:16:30 GMT

I’d like to highlight I purchase this item due to your spin off sale price of £199 for Beats Studio Pro headphones (black). But the item you wrongly sent me was a Samsung Galaxy Laptop.

there is no direct contact number for non EE consumers for sale items via re store.

Ive been told to email channel.returns@ee.co.uk

3 weeks on I received no refund and no response via customer service. Can anyone? As I’m really upset my refund hasn’t returned.

Re: I ordered Beats Studio Beats 3 weeks and received no refund

Hali3 — Tue, 23 Jul 2024 13:22:03 GMT

I returned the item, delivery confirmation product received on 3/07/24. It’s been three weeks, and no refund?

Re: I ordered Beats Studio Beats 3 weeks and received no refund

Katie_B — Tue, 23 Jul 2024 14:54:31 GMT

Hello @Hali3.

Thanks for coming here.

Did you email via the online store?

If yes, please try emailing enquire-store@ee.co.uk

Katie

Re: I ordered Beats Studio Beats 3 weeks and received no refund

Hali3 — Tue, 23 Jul 2024 14:57:33 GMT

Thanks for the suggestion I will email this alternative email thanks 👍🏽

Re: I ordered Beats Studio Beats 3 weeks and received no refund

Katie_B — Tue, 23 Jul 2024 14:58:02 GMT

No problem @Hali3.

Please keep us updated.

Katie

Re: I ordered Beats Studio Beats 3 weeks and received no refund

Hali3 — Thu, 25 Jul 2024 20:51:03 GMT

Hi Katie,

I received two responses:

1st response: channel.returns@ee.co.uk:-

Given the below information, we are unable to assist with this return query as the device was purchased via the EE online store option. Please log into the account you opened when you registered with EE to order the device and follow the contact information. (online account just states the return, and the contact number redirects me to the general customer service for EE customers only).

2nd response: enquire-store@ee.co.uk

I can see your recent order starting EE-* is from the new EE marketplace team. We are unable to assist with this query within EE Store but below is the contact number for the team that can help you. Contact EE on 0800 0790062

overall I’ve not attempted to contact this number, as I work within the nhs and find it hard juggling free time to chase this refund. I’m deeply upset, so much hassle to chase a refund especially when ‘EE’ made the error originally.

next option may I escalate my complaint to the Ombudsman? the online DPD confirms the return has been delivered, yet there is no sight of my refund.

Re: I ordered Beats Studio Beats 3 weeks and received no refund

Katie_B — Fri, 26 Jul 2024 06:52:26 GMT

Hi @Hali3.

Thanks for coming back and keeping us updated.

I understand how frustrating this must be, the number provided by our EE Store team will be the best people to speak with to get this looked into further.

When you have a free moment, please give them a call.

Katie

Re: I ordered Beats Studio Beats 3 weeks and received no refund

Hali3 — Wed, 21 Aug 2024 12:09:33 GMT

Hi Katie,

I finally got in contact with the right team ‘EE marketplace team’ via this contact number: 0800 0790062.

problem resolved,

thanks!

Re: I ordered Beats Studio Beats 3 weeks and received no refund

DoubleDeaks — Fri, 15 Nov 2024 13:29:36 GMT

just attempted to order the beats head phones, £9 upfront amount taken and now nothing, call the usual number 150 as requested and still no answers, don't know how they are the number 1 provider as they keep mentioning