https://community.ee.co.uk/t5/Other-phones-Devices/Repair-Tracking/m-p/1398672#M24628 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4429112">@JAW18</a>&nbsp; &nbsp; &nbsp;Your best bet is to call the actual store you took it to. &nbsp;You might need to call a few times depending on how busy the store is as obviously they can not answer a phone if they are dealing with customers. &nbsp;</P> Wed, 19 Jun 2024 17:29:00 GMT Chris_B 2024-06-19T17:29:00Z https://community.ee.co.uk/t5/Other-phones-Devices/Repair-Tracking/m-p/1398663#M24627 <P>I took my phone into the EE shop 5 days ago, they had to send to another branch for repair. On the tracking, it's still showing as "awaiting device". I appreciate I took it in on a Saturday, just wondered how long does it usually take for them to receive and advise on the progress of repairs?&nbsp;</P> Wed, 19 Jun 2024 17:02:53 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Repair-Tracking/m-p/1398663#M24627 JAW18 2024-06-19T17:02:53Z https://community.ee.co.uk/t5/Other-phones-Devices/Repair-Tracking/m-p/1398672#M24628 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4429112">@JAW18</a>&nbsp; &nbsp; &nbsp;Your best bet is to call the actual store you took it to. &nbsp;You might need to call a few times depending on how busy the store is as obviously they can not answer a phone if they are dealing with customers. &nbsp;</P> Wed, 19 Jun 2024 17:29:00 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Repair-Tracking/m-p/1398672#M24628 Chris_B 2024-06-19T17:29:00Z