topic Re: phone too old to be unlocked in Other phones & Devices

phone too old to be unlocked

pugman227227 — Thu, 06 Jun 2024 16:52:32 GMT

So I have this old Motorola flip, and it's locked to orange UK. so I requested an unlock code on the EE website and it made me enter extra info and stuff. I then received an email saying that they cannot unlock the phone due to the age of the device. Is there any other way I could possibly get it unlocked?

Re: phone too old to be unlocked

Chris_B — Thu, 06 Jun 2024 18:29:12 GMT

@pugman227227 You could try searching eBay for someone who unlocks phones. There’s a few on there. Even if they don’t advertise that phone you can always just message that seller asking if they can help with that device.

Re: phone too old to be unlocked

pugman227227 — Thu, 06 Jun 2024 18:41:45 GMT

right how do I know if they are legit? and how do they even work?

Re: phone too old to be unlocked

Northerner — Thu, 06 Jun 2024 18:55:49 GMT

Hi @pugman227227

Look at the reviews.

Thanks

Re: phone too old to be unlocked

Chris_B — Fri, 07 Jun 2024 08:05:27 GMT

@pugman227227 They work by you sending them the device IMEI number that you get via typing in to the device dial keypad. The code you need to enter is *#06# to get the IMEI that you send them.

Re: phone too old to be unlocked

pugman227227 — Fri, 07 Jun 2024 17:54:26 GMT

just asked one of them and they said could not unlock it so i think there is no fix

Re: phone too old to be unlocked

pugman227227 — Sat, 08 Jun 2024 08:52:28 GMT

Do you think maybe the phone is blacklisted or something? I have asked several sellers now and they've had zero luck getting an unlock code

Re: phone too old to be unlocked

Leanne_T — Sat, 08 Jun 2024 12:28:58 GMT

Hi @pugman227227

If you call our mobile guides on 0800 956 6000 from any phone, they can get this looked into for you for any network blocks and also the unlocking request 🙂

Leanne.

Re: phone too old to be unlocked

pugman227227 — Sat, 08 Jun 2024 12:30:42 GMT

Thanks, so are they able to try and unlock it or are is the phone too old as I was told via email?

Re: phone too old to be unlocked

Leanne_T — Sat, 08 Jun 2024 12:37:01 GMT

Hi @pugman227227

They will check the IMEI and let you know if this can be completed for you.

Leanne.

Re: phone too old to be unlocked

pugman227227 — Sat, 08 Jun 2024 12:38:56 GMT

Alright thanks, I'll check that out later

Re: phone too old to be unlocked

Leanne_T — Sat, 08 Jun 2024 12:42:18 GMT

No problem @pugman227227

Leanne 🙂

Re: phone too old to be unlocked

pugman227227 — Sat, 08 Jun 2024 13:49:04 GMT

i called the number and followed the automated voice to the unlocking part and it just said to visit the website that I originally put in a request to unlock the device, and I got emailed that it's too old.

Re: phone too old to be unlocked

Leanne_T — Sat, 08 Jun 2024 14:37:17 GMT

Thanks @pugman227227

Please try selecting any other option for tech support to speak to the team and get the IMEI checked for any blocks that may be active. If the team are unable to unlock the device via email this does sound like this would not be possible with EE.

Leanne.