topic Re: System UI stopped working in Other phones & Devices

System UI stopped working

LJM01 — Thu, 07 Mar 2024 08:42:17 GMT

My LG phone I have had for 6 years has now come up with System UI stopped working I can not turn off to re-set

Re: System UI stopped working

Leanne_T — Thu, 07 Mar 2024 11:13:36 GMT

Hi @LJM01

Thanks for coming here.

Which model LG do you have?

Can you access any of the menus?

Leanne.

Re: System UI stopped working

LJM01 — Thu, 07 Mar 2024 11:56:06 GMT

I have a LG 2017 and my colleague had to remove the battery and re-insert to get the phone to do anything as would not switch off

Re: System UI stopped working

Leanne_T — Thu, 07 Mar 2024 12:05:07 GMT

Thanks @LJM01

Is the message still showing after removing the battery?

Leanne.

Re: System UI stopped working

LJM01 — Thu, 07 Mar 2024 12:18:06 GMT

The message no longer showing for now but not convinced it has worked as I have been having issues with the phone for a while the only reason it's not been changed as unable to buy a new phone

Re: System UI stopped working

Leanne_T — Thu, 07 Mar 2024 12:20:26 GMT

I see @LJM01

Have you tried backing up your data and factory resetting the phone to see if this helps?

This would remove all data that you have stored.

Leanne.

Re: System UI stopped working

LJM01 — Thu, 07 Mar 2024 12:22:59 GMT

If I did a factory re-set I would loose an app needed for my work and I d not have access to back any data up

Re: System UI stopped working

Leanne_T — Thu, 07 Mar 2024 13:03:48 GMT

Hi @LJM01

Anything on the phone would be removed including apps, this would reset the phone to the factory settings.

You would need to create a back up of all your data and redownload apps.

Leanne.

Re: System UI stopped working

LJM01 — Thu, 07 Mar 2024 13:29:30 GMT

Thank you for not helping

Re: System UI stopped working

Leanne_T — Thu, 07 Mar 2024 13:50:22 GMT

Hi @LJM01

Trying the factory reset would help us to know if this would resolve the problem for you, once the phone was reset you can redownload any apps for work and transfer all your data back.

If this is not possible, if you give us a call on 150 the team will certainly see what options are available for you.

Leanne.

Re: System UI stopped working

bristolian — Thu, 07 Mar 2024 15:59:58 GMT

@LJM01 wrote:

Thank you for not helping

Have you contacted LG for support? EE is a network operator.

https://www.lg.com/uk/support/contact-us/