topic Re: Locked phone. in Other phones & Devices

Locked phone.

pakula1902 — Mon, 22 Jan 2024 04:00:18 GMT

Hello, my phone was blocked by the operator two weeks ago. The giffgaf network I use said that it was you who blocked the device. How can I unlock it?

Re: Locked phone.

Chris_B — Mon, 22 Jan 2024 08:22:34 GMT

@pakula1902 did you purchase this device 2nd hand ? If you did then you’ll probably find that who ever sold you this has reported it lost/stolen, if this is the case EE will not remove the blacklisting from the device.

Re: Locked phone.

pakula1902 — Mon, 22 Jan 2024 08:33:05 GMT

No, we bought it at the store. At the time of purchase it was unlocked and
everything was fine, the network was there! We have the receipt!

Re: Locked phone.

Leanne_T — Mon, 22 Jan 2024 09:02:47 GMT

Hi @pakula1902

Thanks for coming here.

Which store did you purchase the device from? Was this an EE Store?

Does an EE SIM card work in the phone?

Leanne.

Re: Locked phone.

pakula1902 — Mon, 22 Jan 2024 09:59:05 GMT

We didn't buy it from an EE store. I don't know if this sim card works or
not as I use a different operator! The phone worked, then for a week it
said "no network" it worked for one day and then it says that again! The
place where we bought it said it was "unlocked".

Re: Locked phone.

Leanne_T — Mon, 22 Jan 2024 10:27:41 GMT

Hi @pakula1902

Where did you purchase the phone?

The device may have been unlocked for any network, however, if this has been purchased second hand and the original owner reported this lost or stolen this would have been blocked for any network.

Leanne.

Re: Locked phone.

Chris_B — Mon, 22 Jan 2024 13:29:58 GMT

@pakula1902 What store did you purchase his from ?

Re: Locked phone.

pakula1902 — Tue, 23 Jan 2024 00:23:05 GMT

It was purchased at Cash Converters. How do I unlock it?

Re: Locked phone.

Profile closed — Tue, 23 Jan 2024 00:32:58 GMT

If you can put any sim card in the phone it's unlocked and if not you need an Network Unlock Key (NUK) Number which you will need to use when you try to unlock it.

However if the phone doesn't connect to any Network it means it has been reported as lost or stolen and it will be blacklisted. It won't get removed for a new user.

Re: Locked phone.

pakula1902 — Tue, 23 Jan 2024 00:57:05 GMT

What should I do with my phone? Is this locking permanently or for a while?
Why then did it lock after a month and a half of use and not immediately

Re: Locked phone.

Katie_B — Tue, 23 Jan 2024 07:39:06 GMT

Hi @pakula1902.

If the phone has been blacklisted then I would recommend going back to your point of purchase so they can look into this further.

Katie

Re: Locked phone.

Chris_B — Tue, 23 Jan 2024 08:21:11 GMT

@pakula1902 You purchased a 2nd hand device. That device was taken there by someone to get cash for it and they then probably reported it lost/stolen to get a replacement on insurance. There is nothing you can do to get the blacklisted removed. You need to go back to where you got it from to report it to them. You should get your money back.