topic Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte in Other phones & Devices

EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Grozos — Wed, 13 Sep 2023 14:17:54 GMT

I had a Watch plan with EE on my Google Pixel Watch LTE and I've been offered an upgrade for a new device. I choose the Watch-Plan pair deal and I got the Galaxy Watch 6 LTE.

I couldn't pair the watch plan on my new watch and I called them and after a long chat they raised an investigation and the outcome was that EE watch plans and Galaxy Watch 6 LTE are not compatible 🤦🏻‍♂️. And their suggestion is to connect my watch with my phone through Bluetooth and use it like this😤.

So I'm paying for a watch plan which has 24 months contract and I cannot use it on my new Galaxy Watch 6 LTE which I bought from EE directly and which is combined with this Watch plan.

This is absurd and ridiculous.

Why EE sells a deal of a Watch Plan combined with a Watch (which released on 2023) when you cannot use them together? And there are no information about this ridiculous issue on EE's website. It's like you getting an EE Mobile Plan and a mobile from EE but you cannot use the data, calls, or texts from this Mobile plan to that mobile and EE doesn't warn you about this.

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Grozos — Wed, 13 Sep 2023 14:12:55 GMT

I have the same issue. I had a Watch plan with EE on my Google Pixel Watch and I've been offered an upgrade for a new device. I choose the Watch-Plan pair deal and I got the Galaxy Watch 6.

I couldn't pair the watch plan on my new watch and I called them and after a long chat they raised an investigation and the outcome was that EE watch plans and Galaxy Watch 6 are not compatible 🤦🏻‍♂️. And their suggestion is to connect my watch with my phone through Bluetooth and use it like this😤.

So I'm paying for a watch plan which has 24 months contract and I cannot use it on my new Galaxy Watch 6 which I bought from EE directly and which is combined with this Watch plan.

This is absurd and ridiculous.

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

James_B — Wed, 13 Sep 2023 14:33:19 GMT

Hi @Grozos,

Welcome to the EE Community. 🙂

We offer both paired and standalone data plans for the Galaxy Watch 6.

What type of phone are you trying to pair your watch with?

James

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Grozos — Wed, 13 Sep 2023 14:57:11 GMT

My phone is a Google Pixel 7 Pro and the message I get from Samsung's Wear app is that ee doesn't offer a watch plan for this watch. And I also contacted with EE and they confirmed that

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Christopher_G — Wed, 13 Sep 2023 17:11:19 GMT

Hi @Grozos

Welcome to the community.

I'm sorry, but the Samsung Watch plans are only compatible with Samsung phones.

How do I use my Samsung Galaxy Watch 4G? | Help | EE

Chris

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Grozos — Wed, 13 Sep 2023 22:24:28 GMT

I understand and in that case EE should add this requirement on the details about this watch section instead of selling Watch Plans to users they won't be able to use.

Also if this is a known requirement about the Galaxy Watch Plans why when I called the technical support didn't know it right away? And they never asked me if I use Samsung galaxy mobile device and they were keep trying to solve the issue and from what you telling me on your answer above it's not a issue but a well known requirement. To add one more unprofessional support from EE is that the second agent I was transfered my phone call to, he told me to try and connect my watch plan everyday and it might connect somehow.

Also before I receive my Galaxy Watch 6 when I called again EE support I asked if I have to order a replacement Esim for the new watch because I was using a different Smartwatch the answer was that the Esim and the Watch Plan will automatically connect to my new watch. Again there were no question which brand mobile device I use or anything else.

This is the epitome of unprofessionalism and mockery... 😠

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

niknax — Mon, 13 Nov 2023 11:33:39 GMT

Just encountering this issue too. I have a Google Pixel 8 Pro and recently bought a Galaxy Watch 5 Pro. Couldn't set up the plan on the watch so called EE only to be told the same thing as above. I don't *want* a Samsung phone. I want to be able to use both the devices I have as they were intended - and was never advised by EE that this couldn't be done until my new smart device arrived. This is not a good situation, EE, and one that I didn't encounter with my previous provider; please fix it.

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Leanne_T — Mon, 13 Nov 2023 14:07:27 GMT

Hi @niknax

I am sorry you would need to use have a pay monthly account and a compatible Samsung phone with the Samsung Watch to activate a cellular connection.

Leanne.

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Hun_Bela — Sun, 07 Jan 2024 07:48:44 GMT

Hi, currently have the same issue, just set up the watch.

If it's true that's a serious case off miss advertising.

I'll visit an EE store next year, if it can't be fixed it's going back.

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Chris_B — Sun, 07 Jan 2024 09:31:36 GMT

@Hun_Bela Does it state anywhere in the sales advertising that you can use these two devices together? As that would be miss advertising. It doesn’t have to state you can’t use them together. and perhaps you should be reading THIS before you get something that you assumed will be compatible.

please note the

“Note: Your device may not be compatible depending on the region, carrier, or model.”

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

Hun_Bela — Sun, 07 Jan 2024 09:34:28 GMT

Hi Chris, EE called me and recommended it.

They know what phone I am using. And sold me the cellular version knowing full well it won't actually work.

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

carguy143 — Sun, 07 Jan 2024 10:42:24 GMT

Are you still having this issue? I was not aware of this, only that certain features in Samsung Health don't work on non Samsung phones..

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

fao_steve — Sat, 25 May 2024 13:04:24 GMT

Hi James

I have an unlimited EE sim. Can I pair my new Samsung Watch6 LTE to my phone contract, so when someone calls me my watch will also ring, ie same number as phone. If this is possible where are the instructions for doing this? I understand I need a £7 Onenumber contract from EE?

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

fao_steve — Sat, 25 May 2024 13:10:02 GMT

I have an unlimited EE sim. Can I pair my new Samsung Watch6 LTE (not bought from EE) to my phone contract, so when someone calls me my watch will also ring, ie same number as phone. If this is possible where are the instructions for doing this? I understand I need a £7 Onenumber contract from EE?

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

James_B — Sat, 25 May 2024 13:39:30 GMT

Hi @fao_steve,

Yes, you can do that. You should see a prompt to add an EE plan during setup in the Galaxy Wearable app.

James

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

fao_steve — Sat, 25 May 2024 13:54:11 GMT

Hi James

Is that to add my phone's plan to the watch, if so, am confused as I thought I need to take out a plan for the watch - for example, the £7 per month unlimited watch data plan? On Vodafone, you take out a watch plan (Onenumber), then add the watch to the plan using a QR code using the phone/watch, and this uses the phone's plan. Can I do this with my EE online account?

Steve

Re: EE Watch Plan is not compatible with Galaxy Watch 6 Lte

James_B — Sat, 25 May 2024 14:09:35 GMT

Hi @fao_steve,

The setup is all done through the Galaxy Wearable app. Once setup, the watch will have its own data allowance so it can stay connected when away from your phone, and will use your phone's inclusive minutes and texts.

James