Sim upgrade

Louise12343 — Sun, 31 Dec 2023 08:41:06 GMT

Yesterday I was on phone with 3 different people.

first told me that my two son phone would been upgraded straight away to unlimited data.

which I upgraded both phone for 21 pound

which never happened

i they was told by a member off Your tech team they would take up to 24 jousts

but she would apply unlimited date for me as I goodwill.

which never happened by then it was 8 o’clock and all phone was close

my sons are still without date and the process as still nit been upgraded too unlimited date mi am nit a happy customer yet again I been giving wrong information from 3 members off ee team

I would been grateful if a members off your team please resolve my problem as soon and upgraded my son phone please with unlimited date like I was told and when I go on my ee app it say that too

we can’t been hotspot from my mobile to 2 another mobile

I would appreciate if you resolve my problem soon as as I don’t appreciate being told different things on phone and it not happening

chaeers

Louise

I’m the account holder

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

kind regards

louise

i just going in wrk now

Re: Sim upgrade

Leanne_T — Sun, 31 Dec 2023 09:24:35 GMT

Hi @Louise12343

Thanks for coming to the community.

Just to check does the EE app show unlimited data for both numbers?

Are they unable to access data on the phones?

Speak soon.

Leanne.

topic Sim upgrade in Other phones & Devices

Sim upgrade

Re: Sim upgrade