https://community.ee.co.uk/t5/Other-phones-Devices/Fitbit-watch/m-p/1336452#M24027 <P>&nbsp;</P><P><SPAN>Hello,</SPAN></P><P><SPAN>I am having trouble connecting my Fitbit watch that I recently bought from EE. Even after changing the devices, the issue persists. The watch was updated but suddenly stopped and displays the message "trying to connect." I am extremely frustrated and would like a refund for this useless watch. However, I am not sure how to go about it as the invoice comes under Digital River, and it is quite confusing. Could you please guide me on how and where to get a refund?</SPAN></P> Mon, 11 Dec 2023 12:45:28 GMT AHMEDMARUF 2023-12-11T12:45:28Z https://community.ee.co.uk/t5/Other-phones-Devices/Fitbit-watch/m-p/1336452#M24027 <P>&nbsp;</P><P><SPAN>Hello,</SPAN></P><P><SPAN>I am having trouble connecting my Fitbit watch that I recently bought from EE. Even after changing the devices, the issue persists. The watch was updated but suddenly stopped and displays the message "trying to connect." I am extremely frustrated and would like a refund for this useless watch. However, I am not sure how to go about it as the invoice comes under Digital River, and it is quite confusing. Could you please guide me on how and where to get a refund?</SPAN></P> Mon, 11 Dec 2023 12:45:28 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Fitbit-watch/m-p/1336452#M24027 AHMEDMARUF 2023-12-11T12:45:28Z https://community.ee.co.uk/t5/Other-phones-Devices/Fitbit-watch/m-p/1336486#M24028 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4088366">@AHMEDMARUF</a>&nbsp; you will need to call customer services about this. &nbsp; &nbsp;Just to check is the app up to date ? &nbsp; Have you tried removing the watch from your device and resetting it back up again. &nbsp;</P> Mon, 11 Dec 2023 13:39:44 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Fitbit-watch/m-p/1336486#M24028 Chris_B 2023-12-11T13:39:44Z