topic Re: My IMEI isn't recognised in Other phones & Devices

My IMEI isn't recognised

teddi97 — Tue, 14 Nov 2023 21:10:52 GMT

Hello,

I have bought a new SIM, and tried to use IMEI through but it isn't recognised for some reason.

Please see the screenshot below.

Re: My IMEI isn't recognised

Chris_B — Tue, 14 Nov 2023 21:32:38 GMT

@teddi97 Are you copying and pasting it in there or are you manually typing it in without any spaces.

Is your device an EE device?
when did you get this device?

Re: My IMEI isn't recognised

Eddy2760 — Tue, 14 Nov 2023 21:33:33 GMT

Any private information shown in pictures may stop the picture being shown.

your IMEI? You can get your on any smart phone by bringing up your dial pad and tips in *#06#, this will show your IMEI number, if you have a duel sim device there will be 2 shown 👌

Re: My IMEI isn't recognised

teddi97 — Tue, 14 Nov 2023 21:44:55 GMT

I did manually type them

Re: My IMEI isn't recognised

teddi97 — Tue, 14 Nov 2023 22:22:25 GMT

My device is not EE device. I only have bought SIM init and I got it today

Re: My IMEI isn't recognised

teddi97 — Tue, 14 Nov 2023 22:29:34 GMT

I am aware how to get my IMEI, and I have got it then I have typed them manually on it, but it isn't recognised for some reason

Re: My IMEI isn't recognised

James_B — Wed, 15 Nov 2023 08:04:19 GMT

Hi @teddi97,

Your IMEI won't be recognised by the unlocking form if it isn't an EE phone.

Are you trying to unlock it to use it with an EE SIM? To do this, you'd need to contact the service provider it is locked to.

James

Re: My IMEI isn't recognised

teddi97 — Wed, 15 Nov 2023 19:22:55 GMT

Hi,

I have called the customer service and they could not do this for me cus it
is meant to be done with the former mobile company I used which was Three.

However, I still cannot deal with it as I am no longer a customer with
Three, I don't know what to do now 😞

Re: My IMEI isn't recognised

Eddy2760 — Wed, 15 Nov 2023 19:52:06 GMT

Are you looking to get your mobile unlocked (from Three) to accept a new sim from a different provider (EE)?

The mobile device you want to add the EE sim in ex contract with Three?

If so the only company that can unlock your mobile is the company you had your mobile from.
If the network provider you received the mobile from was Three, then you need to call them to unlock it their end so you can use any other network providers SIM card, EE will be unable to do this for you as it’s from Three.

Re: My IMEI isn't recognised

teddi97 — Wed, 15 Nov 2023 20:12:55 GMT

Hi,

I am a little confused that I did not buy a mobile phone from Three, but in
Korea. Three was just the first SIM I have ever started to use since 2017
when I moved to UK.

The thing is, I can no longer login to Three account as my number has been
transferred to EE account (SIM). Do I still have to contact them to unlock?
I might have to go to their shop for helps I assume.

Best wishes,

Re: My IMEI isn't recognised

Eddy2760 — Wed, 15 Nov 2023 20:48:56 GMT

Is the mobile you purchased from Korea unlocked to all networks? Have you used any other uk sim in that unit?

Re: My IMEI isn't recognised

Chris_B — Wed, 15 Nov 2023 21:14:18 GMT

@Eddy2760 if you used a three Sim card in it, then the device isn’t locked. What are you trying to do.

Re: My IMEI isn't recognised

Eddy2760 — Wed, 15 Nov 2023 21:35:58 GMT

@teddi97 ^^ not me lol 😂 I asked them a question lol 😂

Re: My IMEI isn't recognised

teddi97 — Wed, 15 Nov 2023 23:12:41 GMT

I have been using only Three network since I have moved in UK, and I did
not unlock the content on it because I did not need it but I do need it now.

Re: My IMEI isn't recognised

Eddy2760 — Thu, 16 Nov 2023 00:35:08 GMT

if you have been using uk sim then there shouldn’t be a need to get the unit unlocked, there maybe a issue with the SIM card.
do you have a EE store close to you ? If so call into store and the friendly staff will be more than happy to take a look for you 👌

Re: My IMEI isn't recognised

teddi97 — Thu, 16 Nov 2023 00:38:41 GMT

Alright, I'll just go to the shop to ask. Thank you

Re: My IMEI isn't recognised

Eddy2760 — Thu, 16 Nov 2023 01:10:24 GMT

Your welcome 🙏