topic Unlock.phone in Other phones & Devices

Unlock.phone

Mel0509 — Tue, 31 Oct 2023 12:52:56 GMT

Hi, can anyone help me unlock a huawei p30 lite please? Error message saying there's something wrong at your end. Thank you

Re: Unlock.phone

XRaySpeX — Tue, 31 Oct 2023 12:57:21 GMT

@Mel0509 : You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

Re: Unlock.phone

Mel0509 — Tue, 31 Oct 2023 13:12:41 GMT

Yes I've tried that but it says there's an error at ee end

Re: Unlock.phone

Leanne_T — Tue, 31 Oct 2023 16:00:09 GMT

Hi @Mel0509

Have you tried another network SIM card to see if the device is already unlocked?

Leanne 🙂

Re: Unlock.phone

Mel0509 — Tue, 31 Oct 2023 16:09:41 GMT

Yes I tried an 02 one and it didn't work .Thanks, Mel

Re: Unlock.phone

Leanne_T — Tue, 31 Oct 2023 16:25:21 GMT

Thanks for trying @Mel0509

Have you tried the unlock form using another browser after clearing all cookies and cache?

Leanne 🙂

Re: Unlock.phone

Mel0509 — Tue, 31 Oct 2023 21:43:04 GMT

Hiya

I've tried it on the actual phone, on a different phone and also on an ipad
and it still says something went wrong on our end :(.

Its a Huawei p30 lite dual simplicity and the IMEI numbers are
xxxxxxxxxxxxxxxx and xxxxxxxxxxxxxxx.

Please can you investigate.

Many thanks, Melanie

Re: Unlock.phone

Leanne_T — Wed, 01 Nov 2023 08:06:31 GMT

Thanks for coming back to me @Mel0509

In this case, please get in touch with our mobile care team who can get this looked into for you and help you get the device unlocked.

Leanne 🙂