topic Re: Try again later error when unlocking phone with IMEI number in Other phones & Devices

Try again later error when unlocking phone with IMEI number

Rjohnson12 — Thu, 26 Oct 2023 15:17:26 GMT

I have tried unlocking my phone using the form online

I enter the IMEI number and get the following error (The IMEI is correct, and it is locked to ee)

"Please try that again

Sorry, something went wrong on our end. Please enter your IMEI again or come back later"

Out of a ton of attempts, once I managed to get it to go through, but the unlock code didn't work and since then I can't get passed this step.

I tried phoning but got stuck in a loop which always sends me to the website and then ends the call, so not much use.

How can I unlock my phone if the form never works?

Re: Try again later error when unlocking phone with IMEI number

Leanne_T — Thu, 26 Oct 2023 16:44:33 GMT

Hi @Rjohnson12

Thanks for coming to the community.

Could you try a different web browser and load this page, Device unlock (ee.co.uk) is the IMEI accepted?

Leanne 🙂

Re: Try again later error when unlocking phone with IMEI number

Rjohnson12 — Thu, 26 Oct 2023 17:02:34 GMT

Still getting the same error on different browser/device

Re: Try again later error when unlocking phone with IMEI number

Leanne_T — Thu, 26 Oct 2023 17:12:57 GMT

Thanks for trying @Rjohnson12

This will need to be looked into for you, please try contacting us again and selecting the option to speak to an agent. Our Contact EE has ways to get in touch 🙂

Leanne.

Re: Try again later error when unlocking phone with IMEI number

dthurst — Mon, 25 Nov 2024 15:48:03 GMT

Did this ever get resolved? I have the same issue.

Re: Try again later error when unlocking phone with IMEI number

Rach_H — Mon, 25 Nov 2024 18:44:50 GMT

Hi @dthurst

Welcome to the Community!

What is happening when you try and unclock your phone using our online form?

Rach