topic Re: Unlocking phone in Other phones & Devices

Unlocking phone

warrenmorgan14 — Sat, 23 Sep 2023 09:35:09 GMT

Hey i think my phone is tied to my previous network which is you guys, so wondering what i'm to do to unlock my phone

Christopher_G — Sat, 23 Sep 2023 11:44:18 GMT

Welcome to the community.

You can check the IMEI number on our Unlock EE device to Use with Another Network help page. If it's locked, it'll give you the opportunity to unlock it.

Chris

warrenmorgan14 — Mon, 25 Sep 2023 12:19:49 GMT

"Please try that again

Sorry, something went wrong on our end. Please enter your IMEI again or come back later"

Keep getting this error whenever I try to do the above.

Thanks for the info though

James_B — Mon, 25 Sep 2023 12:47:30 GMT

What type of phone is it?

Where and when did you purchase it?

James

warrenmorgan14 — Mon, 25 Sep 2023 12:53:10 GMT

Hello, it is a Motorola and was bought in March 2021.. think that means it's locked to the device

James_B — Mon, 25 Sep 2023 13:11:04 GMT

Thanks for confirming @warrenmorgan14

It looks like the online unlocking tool is experiencing issues at the moment.

Please try again later or get in touch with Customer Care so a member of the team can help.

James