topic Re: Why are some text messages blocked? in Other phones & Devices

Why are some text messages blocked?

RAS — Fri, 15 Sep 2023 16:28:40 GMT

The community very kindly helped me recently with a PAYG problem on my husband's Samsung flip top phone (he's steam driven) but now we have another. Basically he / we use the phone to receive OTP codes from his bank account. Nothing is coming through. He gets texts from me and his contacts without a problem. The bank suggested that the network provider might be blocking texts from them. Can anyone help please? Thanks in anticipation.

Re: Why are some text messages blocked?

Christopher_G — Fri, 15 Sep 2023 17:28:47 GMT

Hi @RAS

We'll do our best to help. 🙂

Have you recently transferred the number from another network?

Chris

Re: Why are some text messages blocked?

RAS — Fri, 15 Sep 2023 20:52:26 GMT

No Chris, it's a brand new SIM.

Re: Why are some text messages blocked?

RAS — Fri, 15 Sep 2023 20:54:33 GMT

Should say its a new number as well.

Re: Why are some text messages blocked?

James_B — Sat, 16 Sep 2023 08:48:37 GMT

Hi @RAS,

When did you give your bank your new mobile number?

It may take a little time for their SMS gateway to update.

James

Re: Why are some text messages blocked?

RAS — Sat, 16 Sep 2023 09:26:12 GMT

Ah, now here's the problem. The bank is quite insistent that these things are updated online. So we go into the account details, change the phone number and they send a code to the new number, which doesn't arrive! When I had an online chat with the bank, they said it must be our network provider blocking the number. So I guess at the moment the only alternative is to sit on the landline for hours waiting for them to answer so we can discuss in person. I'll try that and if the codes still don't arrive then something is blocking the number. Thanks for coming back to me. I'll let you know how we get on!

Re: Why are some text messages blocked?

James_B — Sat, 16 Sep 2023 09:38:56 GMT

No problem @RAS

EE wouldn't block any genuine texts from your bank, so there must be another issue.

Please keep us updated.

James