topic Re: How can I connect my Apple Watch to my mobile data in Other phones & Devices

How can I connect my Apple Watch to my mobile data

Bones1981 — Mon, 04 Sep 2023 15:19:01 GMT

Hi. I ordered a new Apple Watch SE on Saturday and I have just got it today but I can’t seem to connect my mobile data to it. When I do try it says no sim no contract help please.

Re: How can I connect my Apple Watch to my mobile data

James_B — Mon, 04 Sep 2023 17:21:16 GMT

Hi @Bones1981,

Welcome back to the EE Community. 🙂

What is the full error message you see when trying to setup your data plan?

James

Re: How can I connect my Apple Watch to my mobile data

Bones1981 — Mon, 04 Sep 2023 17:42:54 GMT

On the watch it says

no sim

no connection

but on my phone it says I’m with EE

I have just checked my EE account and the plan has changed but not the device.

Re: How can I connect my Apple Watch to my mobile data

James_B — Mon, 04 Sep 2023 17:46:20 GMT

Hi @Bones1981,

Have you paired your watch with your phone via the Apple Watch App on your phone?

James

Re: How can I connect my Apple Watch to my mobile data

Bones1981 — Mon, 04 Sep 2023 17:48:40 GMT

Yeah it is paired all so I get this message too

Re: How can I connect my Apple Watch to my mobile data

James_B — Mon, 04 Sep 2023 18:02:19 GMT

Did you purchase a personal paired plan or a family member plan @Bones1981?

James

Re: How can I connect my Apple Watch to my mobile data

Bones1981 — Mon, 04 Sep 2023 18:04:59 GMT

It’s says stand alone on my account

Re: How can I connect my Apple Watch to my mobile data

Leanne_T — Tue, 05 Sep 2023 07:19:19 GMT

Thanks @Bones1981

Did you log into your existing pay monthly mobile My EE account when you purchased the watch?

Leanne.

Re: How can I connect my Apple Watch to my mobile data

Bones1981 — Tue, 05 Sep 2023 07:22:17 GMT

I ordered it over the phone

Re: How can I connect my Apple Watch to my mobile data

Leanne_T — Tue, 05 Sep 2023 07:24:41 GMT

Thanks @Bones1981

Please give us a call on 150 and the team can get this looked into in more detail for you 🙂

Leanne.