topic Re: Galaxy Watch Plan selection - prices not displayed in Other phones & Devices

Galaxy Watch Plan selection - prices not displayed

Rallicat — Sun, 20 Aug 2023 15:28:41 GMT

I've a Samsung Galaxy S22+, EE SIM-Only contract. I just purchased a Galaxy Watch 6 Classic LTE (direct from Samsung), and have hit a snag with watch-plan selection.

In the Galaxy Wearable app, I try to go through the process of adding a plan (sign in to EE etc), but when the listing of plans are shown, none of them show the prices! As you can see from the screen shots below, multiple plans are shown, none with the actual price!

Making matters worse is that there are several plans with identical names and descriptions!

I can tap on any plan, and the button to proceed appears - but again, no price. I obviously don't want to tap to proceed if I'm not going to be shown the pricing information first! Anyone been through this? Do you get a chance to actually see a price on the next screen and have a chance to go back before committing?

Many thanks!

Re: Galaxy Watch Plan selection - prices not displayed

Chris_B — Sun, 20 Aug 2023 22:02:20 GMT

@Rallicat Not sure why you’re seeing them like that as the first one is for an Apple Watch. You might want to try starting this again from scratch as there is only one tariff you can choose and it’s a 30 day rolling contract that gives you 10Gb per month and it’s £7 per month.

Re: Galaxy Watch Plan selection - prices not displayed

Rallicat — Sun, 20 Aug 2023 22:11:27 GMT

Hi Chris_B

I've tried restarting the process, several times. Always shows the view I posted. Never shows any pricing.

Re: Galaxy Watch Plan selection - prices not displayed

Chris_B — Mon, 21 Aug 2023 06:58:50 GMT

@Rallicat Unpair your watch and reset it and do this with Wi-Fi switched off on both devices .

Re: Galaxy Watch Plan selection - prices not displayed

Rallicat — Mon, 21 Aug 2023 08:21:04 GMT

Hi Chris_B

OK, I've made the attempt, full reset of the watch, then ensured WiFi was off on both my phone and the watch. I also disabled Private DNS on my phone.

Still the same result 😞

Re: Galaxy Watch Plan selection - prices not displayed

Leanne_T — Mon, 21 Aug 2023 08:35:51 GMT

Hi @Rallicat

If the price is nit showing when setting up the watch, please contact us on 150 and the team will get this looked into for you.

Leanne 🙂

Re: Galaxy Watch Plan selection - prices not displayed

Rallicat — Mon, 21 Aug 2023 09:23:21 GMT

OK so - I actually ended up engaging with someone via your 'X' (Twitter) social media team.

They also said the same thing as @Chris_B - that the only plan available would be a £7/month 30-day rolling option ... but this has turned out to not be true!

I decided to just go ahead and pick the first 'Paired Watch SIM Plan' from the list, and proceed. The subsequent screens asked me to agree to the Ts & Cs and 'buy' the plan (still no sign of a price).

It resulted in me having a 12-month plan, for £3/month! Now, I'm fine with this - it's cheaper, but it certainly demonstrates that there are other options available, not just a single £7/month option.

Further, if I might be so bold @Leanne_T - I'd really strongly suggest you pass along the feedback that this plan selection screen is broken. Quite apart from anything else, to not show the price and duration to someone, of a contract that they are entering into is really bad!

Re: Galaxy Watch Plan selection - prices not displayed

Leanne_T — Mon, 21 Aug 2023 11:50:40 GMT

Hi @Rallicat

If you give us a call on 150, the team can check the account and see which options are available and raise a support ticket if needed for you if the price was not showing.

Leanne.

Re: Galaxy Watch Plan selection - prices not displayed

AshleyXavier — Tue, 29 Aug 2023 09:01:43 GMT

I've got the same issue. Are you sure the first month isn't just the pro rata rate and it will then go to £7 a month?

Re: Galaxy Watch Plan selection - prices not displayed

Leanne_T — Tue, 29 Aug 2023 11:25:23 GMT

Hi @AshleyXavier

What options do you have showing for the watch plan?

Leanne 🙂

Re: Galaxy Watch Plan selection - prices not displayed

AshleyXavier — Tue, 29 Aug 2023 11:28:12 GMT

Re: Galaxy Watch Plan selection - prices not displayed

Leanne_T — Tue, 29 Aug 2023 12:36:17 GMT

Thanks @AshleyXavier

Where did you purchase the watch?

Are these plans showing when you try and connect the watch to your phone?

Leanne.

Re: Galaxy Watch Plan selection - prices not displayed

AshleyXavier — Tue, 29 Aug 2023 12:40:50 GMT

I purchased my watch directly from the Samsung website. This is showing in the wearable app, the same mentioned in the original post

Re: Galaxy Watch Plan selection - prices not displayed

Leanne_T — Tue, 29 Aug 2023 12:44:13 GMT

Thanks @AshleyXavier

To get this looked into, please get in touch with our mobile care team they can check the account and help you get connected 🙂

Leanne.