topic Re: Phone stopped working in Other phones & Devices

Phone stopped working

stevesuk — Fri, 28 Jul 2023 11:56:16 GMT

I think EE did something to my phone this morning that automatically rebooted it and now I'm stuck on 'Phone is starting'.

Is it something to do with my change from the 3G to 5G network?

Please help!

Re: Phone stopped working

Leanne_T — Fri, 28 Jul 2023 12:38:09 GMT

Hi @stevesuk

Thanks for coming here.

Did your phone receive a network or software update this morning?

Which model phone are you using?

Leanne.

Re: Phone stopped working

Chris_B — Fri, 28 Jul 2023 13:05:33 GMT

@stevesuk What phone is it because you just might need to force shut it off and and restart it. Even with a network update on your device you get a text from EE requesting you to turn it off and on again, a network update will not switch off your device and EE have no control of your device to do that.

Re: Phone stopped working

stevesuk — Sun, 30 Jul 2023 13:22:06 GMT

Used EE phoneline support and, after 1 hour, they couldn't fix it.

So, had to reset the phone and start again.

Thanks for your all your replies.

Steve.