topic Re: Order mystery in Other phones & Devices

Order mystery

BaldyStu — Thu, 27 Jul 2023 15:00:15 GMT

Hello, I've placed an order for a Samsung watch delivered to my local store. Received the confirmation email.

Am unable to get any updates, spoke to live chat yesterday who told me it would be delivered withing 24hrs and gave me a tracking number.

Tracking number is not working.

Phoned store, they have no idea about it

Alex_M — Thu, 27 Jul 2023 15:02:13 GMT

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

BaldyStu — Thu, 27 Jul 2023 15:08:16 GMT

Have tried. Am currently on hold to speak to someone..........again

Chris_B — Thu, 27 Jul 2023 15:18:58 GMT

@BaldyStu The store will not know anything about it until they receive it and then they’ll contact you to inform you it’s ready for collection.

When did you place this order ?