topic Re: Trying to top up son’s kids nav watch. in Other phones & Devices

Trying to top up son’s kids nav watch.

Amie94 — Mon, 24 Jul 2023 15:38:04 GMT

Hi, my son has a kids nav watch registered in the number above. I have clicked on the kids nav link to top up my sons watch which takes me to this page. I have submitted my sons number for his watch but it keeps saying this and not allowing me to top up. I’ve spoke to kids nav who have recommended that I contact and speak to you regarding this. Any help would be appreciated as this watch is important for us to be able to track my son.
thank you

Re: Trying to top up son’s kids nav watch.

XRaySpeX — Mon, 24 Jul 2023 16:15:08 GMT

You don't top-up watches!

Re: Trying to top up son’s kids nav watch.

Amie94 — Mon, 24 Jul 2023 16:27:53 GMT

My sons watch has a SIM card. This allows him to be able to call and text us when out through his watch.

Re: Trying to top up son’s kids nav watch.

XRaySpeX — Mon, 24 Jul 2023 16:32:03 GMT

Is the watch linked to a mobile phone?

Re: Trying to top up son’s kids nav watch.

Amie94 — Mon, 24 Jul 2023 16:38:53 GMT

The watch is a kids nav watch. It has a SIM card where my son has his own ‘phone number’ which is the SIM card in the watch and can text/call. I have an app on my phone linked to the watch so I can track him etc if that makes sense?

Re: Trying to top up son’s kids nav watch.

Katie_B — Mon, 24 Jul 2023 16:59:09 GMT

Hi @Amie94.

Is the SIM inside the watch a EE pay as you go SIM?

Katie

Re: Trying to top up son’s kids nav watch.

XRaySpeX — Mon, 24 Jul 2023 17:37:23 GMT

In that case, as the watch is a free-standing mobile device not linked to a phone as is usual & you seem to be trying to top-up thro' MyEE, try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is its mobile no. & it doesn't remember your card details.

Re: Trying to top up son’s kids nav watch.

Amie94 — Mon, 24 Jul 2023 17:51:53 GMT

Sent from my iPhone

Re: Trying to top up son’s kids nav watch.

Leanne_T — Tue, 25 Jul 2023 06:49:02 GMT

Hi @Amie94

Have you tried the fast payment link @XRaySpeX provided to top up?

Leanne.

Re: Trying to top up son’s kids nav watch.

Amie94 — Tue, 25 Jul 2023 07:01:32 GMT

Hi,
Yes I attempted this several times and still getting ‘error occurred’
Wondering if he needs a new SIM card or something for his watch?

Sent from my iPhone

Re: Trying to top up son’s kids nav watch.

Leanne_T — Tue, 25 Jul 2023 07:08:04 GMT

Thanks @Amie94

I would suggest getting in touch with our pay as you go team, they can get this looked into for you to see what could be causing this error and what is needed to get this sorted for you 🙂

Leanne.

Re: Trying to top up son’s kids nav watch.

Amie94 — Tue, 25 Jul 2023 07:21:32 GMT

Fab thank you for this info. Where can I find a contact email etc for them please?

Sent from my iPhone

Re: Trying to top up son’s kids nav watch.

Leanne_T — Tue, 25 Jul 2023 07:28:48 GMT

Sorry we have no email, all contact details can be found on the get in touch page here @Amie94

Leanne 🙂