topic Re: Re: Unlocking your EE mobile phone or device in Other phones & Devices

Re: Unlocking your EE mobile phone or device

Maca — Mon, 24 Jul 2023 10:17:12 GMT

I've tried the unlock link for my old Alcatel OneTouch Pixi, it is older than 8yrs I think, and I want to use it as a backup.

When I input my IMEI code I get >

!Please try that again

Sorry, something went wrong on our end. Please enter your IMEI again or come back later

I have tried many times, also when I try a different sim I get 'Enter Sim ME Lock[NP] (remains 5) on the unlock screen.

Re: Re: Unlocking your EE mobile phone or device

Katie_B — Mon, 24 Jul 2023 10:25:09 GMT

Hello @Maca.

Welcome to the community.

If you are unable to complete your unlock online please get in touch with our customer care team who will be happy to help further.

Katie

Re: Re: Unlocking your EE mobile phone or device

Maca — Mon, 24 Jul 2023 12:58:28 GMT

Hi again

Well, the link you provided sent me to a page with several options to get in touch. The problem is that the message option isn't working at the moment, I am on PAYG so to call 150 costs 25p but id have to top up £5 to cover the 25p, also the 07953 is outside my O2 pack allowance I think.

It seems that unlocking my phone won't actually be 'Free' as the IMEI link and the option to msg 'customer care team' are both a no-go at the moment.

Re: Re: Unlocking your EE mobile phone or device

Katie_B — Mon, 24 Jul 2023 13:03:57 GMT

Hi @Maca.

Online chat is currently for pay monthly customers only.

The other number provided which is 07953 is a standard mobile number, please check with O2 to confirm if this in your allowance.

Alternatively, you can also visit your local EE Store.

Katie

Re: Re: Unlocking your EE mobile phone or device

Maca — Mon, 24 Jul 2023 15:21:47 GMT

By online chat do you mean these forums or the Customer Care Team chat ? Why cant PAYG access the care team help if its them you mean ?

As for my local store,they only show intrest if your purchasing a contract phone+sim.

I still cant believe they dont sell PAYG EE topups.

Re: Re: Unlocking your EE mobile phone or device

Katie_B — Mon, 24 Jul 2023 15:35:43 GMT

Hi @Maca.

Sorry, the online forum which is what you are currently messaging on is here for anyone to access and to ask questions.

There is no account access here on the community so we are unable to process a request for you.

Katie

Re: Re: Unlocking your EE mobile phone or device

XRaySpeX — Mon, 24 Jul 2023 15:55:16 GMT

@Maca : There are many stores that sell top-ups, either directly by paying on-the-spot or as eVouchers. Look out for :

You can also top-up at most ATMs.

EE Live Chat (not here bur on main EE website) is not available to PAYG users.