topic Re: Phone bill in Other phones & Devices

Phone bill

MUMtojosh66 — Tue, 18 Jul 2023 09:28:19 GMT

Hi could u plz tell me y I have had letter saying my phone bill is overdue when on the 2of June I payed 71 pound

Re: Phone bill

XRaySpeX — Tue, 18 Jul 2023 10:31:11 GMT

If you last paid on 2nd June it is overdue as you would be due to pay again on 2nd July.

Re: Phone bill

Chris_B — Tue, 18 Jul 2023 12:54:26 GMT

@MUMtojosh66 You don’t pay in arrears you pay pro rata. Your 2nd of June bill was for the month of June it’s now July so you should have paid that on the 2nd of July for July.

Re: Phone bill

andyjb9281 — Tue, 14 May 2024 04:07:50 GMT

I have 2 phones on my account one which is a sim only which i pay monthly along with my actual phone monthly and now me and my partner have split what do i do about her sim only on my account

Re: Phone bill

Christopher_G — Tue, 14 May 2024 09:01:02 GMT

Hi @andyjb9281

Welcome to the community.

If your ex-partner is willing to take over the line, you can speak to our Mobile Care team to initiate a change of ownership, to move it from your account onto one in their name. Both parties would have to agree and it's subject to a credit check on the person taking over the line.

Chris