topic Re: Phone keeps restarting randomly in Other phones & Devices

Phone keeps restarting randomly

gsliddar — Wed, 17 May 2023 05:57:51 GMT

Hello, my phone randomly keeps restarting. I removed the sim and this stopped happening, but when I put my sim back in the phone the same problem keeps coming back. I have had this phone and sim for past 4 years. Any ideas?

Regards

Re: Phone keeps restarting randomly

Northerner — Wed, 17 May 2023 06:15:35 GMT

Hi @gsliddar

What device do you have?

Thanks

Re: Phone keeps restarting randomly

gsliddar — Wed, 17 May 2023 14:02:01 GMT

Hi I have LG G4 which is 7 yrs old. It uses a micro sim card. I have narrowed the issue down to when I connect to mobile data or when I connect to a web page the phone goes off and does not restart. I have to remove and re-insert the battery and then plug the charger into the phone for the phone to come on. I can only connect to mobile data when the phone is plugged to a charger. Otherwise without the charger I can make calls, text. I think this is a battery problem? Battery is still the original.

Re: Phone keeps restarting randomly

gsliddar — Wed, 17 May 2023 14:13:29 GMT

The phone does not shut down when connecting to wifi, but only with mobile data.

Re: Phone keeps restarting randomly

gsliddar — Wed, 17 May 2023 15:39:42 GMT

Correction, connecting to wifi also shut down the phone. Re-connecting the charger only starts the phone. I think I'll look at a replacement battery first.

Re: Phone keeps restarting randomly

James_B — Wed, 17 May 2023 15:46:04 GMT

I agree that this is most likely a battery problem @gsliddar

Please let us know if replacing it solves the issues.

James

Re: Phone keeps restarting randomly

GraftyGirl — Tue, 25 Jul 2023 13:54:51 GMT

Mine is doing the same and it's only since moving to EE and inserting the new SIM card yesterday.

I don't believe it's a battery issue - too much of a coincidence that it's happening since moving to EE....

Re: Phone keeps restarting randomly

James_B — Tue, 25 Jul 2023 14:37:43 GMT

Hi @GraftyGirl,

Welcome to the EE Community. 🙂

What type of phone are you using?

Do you see any notifications before the phone restarts?

Does it happen if the phone is connected to a charger?

James