topic Re: Xplora x5 watch issues in Other phones & Devices

Xplora x5 watch issues

Jbrierley — Sun, 14 May 2023 20:29:43 GMT

Hi, my son has an Xplora x5 watch and I’ve got him an EE sim but he can neither make or receive calls. It just goes to voicemail, EE voicemail

pleaee can anyone help?

thanks

Re: Xplora x5 watch issues

Chris_B — Sun, 14 May 2023 20:47:09 GMT

@Jbrierley Is cellular data enabled on the watch ?

Re: Xplora x5 watch issues

Jbrierley — Mon, 15 May 2023 06:25:00 GMT

Hi thanks for your message. The Xplora watch doesn’t give the option of enabling cellular data. I’m at quite limited in settings etc.

unless im missing something!

thanks

Re: Xplora x5 watch issues

Christopher_G — Mon, 15 May 2023 07:23:52 GMT

Hi @Jbrierley

I would recommend speaking to our technical support team so they can check everything from our side for you.

Chris

Re: Xplora x5 watch issues

Jbrierley — Mon, 15 May 2023 12:38:28 GMT

Hi thanks

ive tried to contact tech support and the chat or message function is not working and the only number to call is 150 which doesn’t work from my other phone!

pls how can I get help on this?

thanks

Re: Xplora x5 watch issues

Christopher_G — Mon, 15 May 2023 12:41:14 GMT

There are some other contact numbers on the get in touch help page, @Jbrierley

Chris

Re: Xplora x5 watch issues

Jbrierley — Tue, 16 May 2023 06:50:06 GMT

Hi Christopher thanks for your help. I’ve now spoken to tech support and they checked and suggested the sim looked ok. They suggested I use sim in another phone, I did this and same issue, can’t make or receive calls. I’m now at a loss, what else can I do?

thanks

Re: Xplora x5 watch issues

Christopher_G — Tue, 16 May 2023 06:52:42 GMT

Thanks for the update, @Jbrierley

If you contact them again and let them know the results of that test, they'll be able to continue with the troubleshooting.

Chris

Re: Xplora x5 watch issues

RW84 — Sun, 20 Oct 2024 16:22:31 GMT

Hi, did you manage to resolve this issue? Both my sons have had an X5 Play on contract for 2 years but since going to a pay-monthly sim neither of them can make or receive calls nor messages within the X-plora platform.

Many thanks