topic Re: restriction code unlocking in Other phones & Devices

restriction code unlocking

Oliver56 — Mon, 08 May 2023 17:22:33 GMT

Hi I need to obtain unlock code as my old Nokia 6301 is locked to Orange and wont accept the new EE

SIM that I have been sent any ideas?

Re: restriction code unlocking

XRaySpeX — Mon, 08 May 2023 17:25:16 GMT

@Oliver56 : You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

Re: restriction code unlocking

Maglyn — Tue, 09 May 2023 11:54:58 GMT

I have same issue for my mothers phone - as the Restricted code comes up as soon as switch the handset back on, it will not accept the *#06# at all to find the IMEI … any other tips?

Re: restriction code unlocking

Chris_B — Tue, 09 May 2023 12:13:23 GMT

@Maglyn You enter the *#06# on the dial keypad. All devices are programmed to understand that short code.

Re: restriction code unlocking

Chris_B — Tue, 09 May 2023 12:15:36 GMT

@Oliver56 if your device is locked orange, it might be worth considering purchasing a new device as 3G is going to be switched off. Orange never sold 4G devices.

Re: restriction code unlocking

Maglyn — Tue, 09 May 2023 12:19:53 GMT

Thanks Chris, strangely it just won’t accept it! Like @Oliver56 it’s an Orange purchased 3510 (and yes working on getting her a 4G with keyboard as refuses to use smartphones but can’t currently until she is well enough to choose her own).

Re: restriction code unlocking

James_B — Tue, 09 May 2023 12:45:36 GMT

Hi @Maglyn,

What happens when you enter code into the dialler?

Have you tried pressing the call button after entering it?

James

Re: restriction code unlocking

sharpener — Thu, 06 Jul 2023 15:20:08 GMT

Have same problem with Nokia 6303, orginally from Orange.

Unlocking Device form gives me a "client side exception error" when I enter the IMEI and press the "valiadate" button.

The 4 digit PIN that was on the letter with the SIM does not unlock it.

I tried entering the 8-digit PUK that came with the SIM and it does not help, the phone says "Code error".

I followed the instructions in the letter and received a one-time activation code for the SIM (6 digits) which does not work either.

Why does the letter not explain properly what to do with an ex-Orange phone? There must be thousands still in use. What do I do now? I have been to the local shop recently and they just told me to put the SIM in and it will work, which is patently not the case.

Re: restriction code unlocking

James_B — Thu, 06 Jul 2023 16:21:16 GMT

Hi @sharpener,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems unlocking your phone online. With some older handsets, we may need to request an unlocking code from the manufacturer.

Please get in touch with Customer Care so a member of the team can help.

Thanks

James

Re: restriction code unlocking

Magnifico001 — Tue, 20 Aug 2024 17:31:57 GMT

Hi everyone

I have a nokia 6300 with is single sim based

I have issues with unlocking it from my own expereience.i need your help guys currently am in africa and i need to use the carrier services within.

The phone is powered by vodafone uk and still brandy

Re: restriction code unlocking

XRaySpeX — Tue, 20 Aug 2024 17:57:59 GMT

@Magnifico001 : Not clear what you are asking for.

If the phone's with Voda, you need to ask them. What's "brandy" other than a spirit?

Re: restriction code unlocking

Magnifico001 — Wed, 21 Aug 2024 10:09:42 GMT

Hi everyone

I have an issue with accessing my nokia 6300 restriction code

The phone was originally sourced from vodafone

Need you assistance kindly

Re: restriction code unlocking

XRaySpeX — Wed, 21 Aug 2024 10:18:33 GMT

@Magnifico001 : Then you need to ask Voda to unlock it. Where do you think that EE comes into it?

Re: restriction code unlocking

Sarah2212 — Sun, 15 Sep 2024 14:03:55 GMT

Hi sharpener, I got exactly the same problem. I also got a Nokia 6303c. I've been sent a new SIM card just because I asked why the signal is bad in my area. got a bunch of waffle about "have a new SIM and there will be a better signal". The phone doesn't accept the new SIM and meanwhile EE have deactivated my current SIM card without warning me, leaving me - a severely disabled lady - with no access to a working phone! I tried telling EE staff that the phone says "enter restriction code" when I enter the new SIM, they refuse to believe me.

I told them to unlock the phone as it's still locked to Orange, they refuse to believe me. They think I'm making this all up and gave me a lot of abuse, leaving me in tears! When I called for the umptieth time and explained the abuse I had from EE staff, the phone agent threatened ME with termination of the call!!!

I've been left in limbo, the phone needs to get unlocked, they refuse to believe me and so they refuse to unlock it, they refuse to give me a PAC code so I could keep my number when changing network provider so I will have to change number now but change provider I will because the abuse has been horrific!