topic Re: Blacklisting lost phone in Other phones & Devices

Blacklisting lost phone

Myquach23 — Thu, 20 Apr 2023 04:05:51 GMT

My phone was lost so I contacted with EE to report and asked for blacklisting the IMEI. EE member said that they added my lost phone imei into the blacklisting list already and sent me the proof of barring. Unfortunately, my insurance company said that the phone is unblacklisted. I checked the blacklisting status on online web got the same result my lost phone is not blacklisted yet.
Now I really need to blacklisting my lost phone but I have no idea.
I had try another way that did the online report lost items on Metropolitan police but they said only network provider can blacklisting my phone.

Re: Blacklisting lost phone

Northerner — Thu, 20 Apr 2023 06:26:19 GMT

Hi @Myquach23

You'll need to speak to EE directly again about this issue.

Also depending on your insurer they should be able to bar the phone.

Thanks

Re: Blacklisting lost phone

Myquach23 — Sat, 29 Apr 2023 00:20:40 GMT

Hi Northerner,

Thanks for your advice.

I went to the store and talked to the staff. I still get the same answer. EE says my phone is blacklisted and latter my insurer says my phone is not blacklisted. And I also try to check the IMEI check web site, the IMEI of my lost phone is still not blocked.

I am stuck in the middle🥲

Re: Blacklisting lost phone

Myquach23 — Sat, 29 Apr 2023 00:36:08 GMT

Hi @Katie_B
I had a exact the same issue with people above. Same insurer as well. I’m stuck in the middle between EE and the insurer. Insurer said the phone is unblacklisted and EE said the phone is Blacklisted in EE system. I did some check on the IMEI web checker and my IMEI is show unblacklisted in the web.

Please help me with this problem, I have been a month already since a lost my phone.

Re: Blacklisting lost phone

James_B — Sat, 29 Apr 2023 06:41:13 GMT

Hi @Myquach23,

Our Customer Care Team will be happy to check your phone has been blacklisted if you get in touch.

James

Re: Blacklisting lost phone

LJO11 — Sun, 01 Dec 2024 20:08:47 GMT

Did you resolve this issue? I am in the same position and need to persuade EE to blacklisted my phone on all networks and not just their own.

Re: Blacklisting lost phone

SID56 — Tue, 06 Jan 2026 09:39:59 GMT

Hi ,I have the same issue as yourself ,it appears the phone needs to registered on the CEIR database then the insurance will accept this but zee say they can’t do anymore the blacklist my phone , I don’t no where to go from here .Ivelooked at the coir website and it’s in India and doesn’t offer any help. If anyone has any suggestions they would be appreciated.

Re: Blacklisting lost phone

Katie_B — Tue, 06 Jan 2026 11:57:05 GMT

Hello @SID56.

Thanks for coming here.

Proof of Blacklist should be enough for your insurance provider to accept a claim.

Who is your Insurance provider?

Speak soon,

Katie