topic Re: New phone in Other phones & Devices

New phone

Johnmfgc — Tue, 04 Apr 2023 12:45:33 GMT

After dropping my phone a couple of months ago it has now giving up working, I was wondering if an ee shop will sell me a replacement. Any help appreciated.

Re: New phone

Christopher_G — Tue, 04 Apr 2023 14:57:14 GMT

Welcome to the community, @Johnmfgc

Sorry to hear about your phone. Do you have insurance through EE? How long do you have left on your contract?

Chris

Re: New phone

Johnmfgc — Tue, 04 Apr 2023 15:38:09 GMT

Unfortunately no insurance and still 20 months of contract left, thanks for your reply.

John

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Re: New phone

Chris_B — Tue, 04 Apr 2023 17:08:50 GMT

@Johnmfgc Your only options are to have the device sent off for repair at your own cost. Or purchase a PAYG phone and put your sim in it or get a device elsewhere. EE do not just sell phones on their own.

Re: New phone

bristolian — Tue, 04 Apr 2023 17:45:13 GMT

EE, as a network operator, sell phones with subscriptions - be they pay-monthly contracts or PAYG.

You could buy a new PAYG phone and not use the SIM, otherwise your options are as suggested above. SIM-free phones can be purchased from various online retailers.

Re: New phone

Johnmfgc — Tue, 04 Apr 2023 19:48:09 GMT

Thanks for your response, have got my hands on a new phone so now all good.
Johm

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Re: New phone

Johnmfgc — Tue, 04 Apr 2023 19:50:09 GMT

Thanks once again for your advice, just bought a new phone so now sorted.
John

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