topic Re: How to Unlock Huawei Router B525s-23a in Other phones & Devices

How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 01:48:34 GMT

I bought this Wi-Fi router but it has got sim lock

ee says can unlock all devices from them for free

can you unlock mine please?

Re: How to Unlock Huawei Router B525s-23a

XRaySpeX — Fri, 31 Mar 2023 02:20:42 GMT

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no.

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 02:29:06 GMT

That doesn’t work. I did try

keep saying something went wrong and to try later. I tried many times and nothing.

Re: How to Unlock Huawei Router B525s-23a

XRaySpeX — Fri, 31 Mar 2023 02:37:32 GMT

Did you obtain the IMEI from the router's System Settings?

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 02:41:00 GMT

It’s on the router sticker and on the box

If I use some online IMEI check system it does recognise the imei and name of the router.

when I put on EE website is says there is a problem. So I’m confused

Re: How to Unlock Huawei Router B525s-23a

XRaySpeX — Fri, 31 Mar 2023 02:45:54 GMT

But is it the same in its actual settings? It would be a sanity check to be sure. IMEIs come in ranges for a particular device model & so would be recognised even if it were wrong.

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 02:48:23 GMT

I don’t know how to get to the settings.

could you advise please?

Re: How to Unlock Huawei Router B525s-23a

XRaySpeX — Fri, 31 Mar 2023 02:58:08 GMT

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look for its System Settings.

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 09:44:07 GMT

I did open setting on my laptop and it’s the same IMEI number

what would you advice next ?

Re: How to Unlock Huawei Router B525s-23a

XRaySpeX — Fri, 31 Mar 2023 10:29:03 GMT

Sorry, impasse. All you can do is call CS to unlock it.

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 13:18:30 GMT

I did call them

No help so far. They have the same message on the screen :

pleae try that again. Something went wrong .....

They said it must be their system fault but who would fix that ? Me?

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 13:25:33 GMT

I have try the numbers but they have no a clue what is wrong and how to help and unlock it device.....

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 13:26:20 GMT

Can you help me? I have the same problem

I contacted customer service twice and no solution ....

Re: How to Unlock Huawei Router B525s-23a

Katie_B — Fri, 31 Mar 2023 13:55:31 GMT

Hello @Gotard.

What was advised on your last call to our customer care team?

Speak soon,

Katie

Re: How to Unlock Huawei Router B525s-23a

Katie_B — Fri, 31 Mar 2023 14:00:06 GMT

Hello @Gotard

What was advised on your last call with our customer care team?

Katie

Re: How to Unlock Huawei Router B525s-23a

Gotard — Fri, 31 Mar 2023 14:07:51 GMT

to keep trying...

well if there is an error on EE side they somebody should fix it not advise me to try it website that clearly not working as it should

Re: How to Unlock Huawei Router B525s-23a

Katie_B — Fri, 31 Mar 2023 14:12:22 GMT

Hi @Gotard.

I have sent you a private message for some more details.

Speak soon,

Katie

Re: How to Unlock Huawei Router B525s-23a

Gotard — Sat, 01 Apr 2023 01:08:27 GMT

nobody contacted me...

I still can't unlock my device because EE website show errors:

Please try that again

Sorry, something went wrong on our end. Please enter your IMEI again or come back later

Does anyone doing anything in EE to fix issues and help customers?

Re: How to Unlock Huawei Router B525s-23a

James_B — Sat, 01 Apr 2023 08:09:42 GMT

Hi @Gotard,

Thanks for replying to @Katie_B's message.

A member of the team will be in touch within 48 hours.

James

Re: How to Unlock Huawei Router B525s-23a

Gotard — Sat, 01 Apr 2023 14:45:19 GMT

Nothing has changed

Nobody contacted me ether

website still not working properly and nobody is doing anything about it.
I sent a complaint email but no replay to that ether.