topic Faulty PS5 in Other phones & Devices

Faulty PS5

Dannywalls76 — Mon, 20 Mar 2023 21:46:00 GMT

I got the PS5 God of War Ragnarok bundle as an add on accessory which was delivered on 21st of Feb. Yesterday was the first time I’d tried to play a game using a disc and the optical drive is faulty and will not spin up or reads the disc. How do I go about getting a replacement?

Re: Faulty PS5

Christopher_G — Tue, 21 Mar 2023 08:07:28 GMT

Hi @Dannywalls76

Welcome to the community.

Is the disc in the correct way? Could you test a DVD/BluRay disc in the console to see if it reads that?

Chris

Re: Faulty PS5

Dannywalls76 — Tue, 21 Mar 2023 12:46:35 GMT

Hi Chris,

yes the disc is in the correct way and no disc type works. There’s no disc icon on the screen, just a click from the drive. I’ve spoken to Customer Services this morning and a return has been arranged.

Re: Faulty PS5

Christopher_G — Tue, 21 Mar 2023 12:54:11 GMT

OK thanks, @Dannywalls76

I'm glad they've managed to arrange that for you. Hopefully your replacement arrives soon.

Chris