topic Re: Cannot unlock phone in Other phones & Devices

Cannot unlock phone

ionuttt — Sun, 12 Mar 2023 18:23:46 GMT

I moved abroad and my contract ended last month. I try to unlock it online but after I enter IMEI I get an error, "something went wrong on our side". I tried like 30 times.over the last month, it still does not work. Please get in touch with me over email and let me know what to do. I cannot call customer support as contract expired and I am abroad.

Re: Cannot unlock phone

Katie_B — Mon, 13 Mar 2023 06:37:47 GMT

Hello @ionuttt.

Welcome to the community.

What device are you trying to unlock?

Did you cancel your contract?

Speak soon,

Katie

Re: Cannot unlock phone

ionuttt — Tue, 14 Mar 2023 16:02:54 GMT

Hi,

Huawei P30 lite New Edition, the contract expired one month ago and I did not renew it. I was told by customer support that the device is locked and I will be able to unlock it online after the contract ends.

Re: Cannot unlock phone

Jon_K — Tue, 14 Mar 2023 17:07:24 GMT

Hi @ionuttt

Can you text UNLOCK to 150 and let us know the response you get?

Jon

Re: Cannot unlock phone

ionuttt — Tue, 14 Mar 2023 17:09:22 GMT

Unfortunately not, I dont have a contract anymore and also in another country, for good.

Re: Cannot unlock phone

Jon_K — Tue, 14 Mar 2023 18:52:19 GMT

Thanks @ionuttt

Can you follow the instructions on our Unlocking Page?

Or have you already tried this.

Jon

Re: Cannot unlock phone

Chris_B — Tue, 14 Mar 2023 19:19:09 GMT

@ionuttt You say your contract expired last month, Did you call customer services and give 30 days notice to terminate the contract ? contracts don’t just expire they change to a 30 day rolling tariff until you give notice to terminate.

Re: Cannot unlock phone

ionuttt — Tue, 14 Mar 2023 21:01:36 GMT

Yes, of course, my final bill came to 0 pounds. I spoke several times this winter before the contract finished. Don't you have a way to check all tgese?

Re: Cannot unlock phone

ionuttt — Tue, 14 Mar 2023 21:06:08 GMT

Jon, it does not work. And texting 150 also does not work now.

Re: Cannot unlock phone

Leanne_T — Wed, 15 Mar 2023 07:35:47 GMT

Hi @ionuttt

Thanks for confirming.

I am sorry we have no account access on the community to check this for you, please get in touch with our mobile care team who will get this sorted for you.

Leanne.