topic Re: Galaxy watch 5 in Other phones & Devices

Galaxy watch 5

willoughby2k19 — Tue, 28 Feb 2023 06:26:29 GMT

Hi guys so i ordered and received a galaxy watch 5 and it came with a sim card but it is a different number to what shows on my account for the watch is this normal

Re: Galaxy watch 5

Leanne_T — Wed, 01 Mar 2023 08:29:32 GMT

Hi @willoughby2k19

Thanks for coming here.

The watch will show a different number in the My EE account for billing, this will use the same number for calls and texts as your phone when connected 🙂

The SIM card you received, did you also upgrade your phone or order a SIM Only at the same time? The watch should not come with a SIM card as this uses a built in eSIM.

Leanne.

Re: Galaxy watch 5

PhyrePhenx — Thu, 18 May 2023 13:59:55 GMT

this just happened to me, no new phone or upgrade just the watch and it came with a SIM card

Re: Galaxy watch 5

James_B — Thu, 18 May 2023 14:47:17 GMT

Hi @PhyrePhenx,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can check why you were sent a new SIM.

They'll be happy to help.

James