topic Re: Hello i have problem in Other phones & Devices

Hello i have problem

Mariusiulian921 — Wed, 15 Feb 2023 02:31:33 GMT

hello, I had no signal on my phone, I thought something had happened to my subscription card, but it seems that it was not blocked, I can't make calls, I can't receive calls, nothing on my account, when I get a message that the account was or will be closed, can someone explain to me how an account can be closed suddenly?

Re: Hello i have problem

XRaySpeX — Wed, 15 Feb 2023 03:26:39 GMT

Are you on contract or PAYG?

Re: Hello i have problem

Mariusiulian921 — Wed, 15 Feb 2023 03:29:07 GMT

I have contract bussiness

Re: Hello i have problem

XRaySpeX — Wed, 15 Feb 2023 03:37:24 GMT

The only reasons that a contract a/c would be closed would be either you cancelled it yourself or you didn't pay your bills & EE deactivated it.

Re: Hello i have problem

Mariusiulian921 — Wed, 15 Feb 2023 03:39:27 GMT

alone not so much and the payments were up to date no delay absolutely nothing

Re: Hello i have problem

Mariusiulian921 — Wed, 15 Feb 2023 03:41:28 GMT

and the highlight is that today I spoke with them to give me information about an order that I had placed online in the morning, they called me, we talked, and then I woke up that I only signaled nothing, so suddenly it seems to me the biggest possible abuse to conclude a contract if it would be like taking away the rights of a customer who paid and what he didn't consume and was up to date with everything, so it would be the greatest insensitivity

Re: Hello i have problem

Katie_B — Wed, 15 Feb 2023 07:40:11 GMT

Good morning @Mariusiulian921.

I am so sorry to hear this.

Please give our business customer care team a call on 0800 956 6100 free from any landline or provider. The team will be able to look into this further for you.

Katie