topic Re: Able to upgrade but cant :( in Other phones & Devices

Able to upgrade but cant :(

Mbz1 — Mon, 23 Jan 2023 22:01:00 GMT

Hi EE,

So it says I can now upgrade but only for a plan that is the same or more expensive than the one I am on.. but EE doesn't have another plan, I currently have the fold 3 and I bloody hate it, and the only option I have is the fold 4, I really don't want another fold, why can't I upgrade my phone to another phone?

Re: Able to upgrade but cant :(

garetc — Mon, 23 Jan 2023 22:34:26 GMT

You're probably going to be best calling 150 and speaking to customer services to see what they can offer you as there will be other handsets and tariffs that aren't online.

Re: Able to upgrade but cant :(

Leanne_T — Tue, 24 Jan 2023 07:55:42 GMT

Morning @Mbz1

Thanks for posting on the community.

If you give us a call on 150, the team will go through your upgrade options with you and let you know what is available.

Thanks 🙂

Leanne.