topic Re: Question in Other phones & Devices

Question

Wils74 — Thu, 19 Jan 2023 11:52:51 GMT

Hi , I've recently purchased a galaxy watch 5 when ordering it asked me to choose a plan I then received a sim with an added plan when all I wanted the watch, do I have to keep the simple or could I return it and just have the watch .TIA

Re: Question

Chris_B — Thu, 19 Jan 2023 13:39:35 GMT

@Wils74 Are you a phone contract or a sim only contract customer of EE ?

Re: Question

Wils74 — Thu, 19 Jan 2023 14:10:31 GMT

Phone contract

Re: Question

Leanne_T — Thu, 19 Jan 2023 15:49:48 GMT

Hi @Wils74

Thanks for coming here.

Were you logged into your My EE account when you placed the order for the watch?

Have you spoken to our mobile care team on 150 to get this looked into?

Leanne 🙂

Re: Question

Wils74 — Thu, 19 Jan 2023 16:07:30 GMT

No I haven't spoken to them no il give them a call.

Thank you 😊