topic Re: Wifi-calling problem in Other phones & Devices

Wifi-calling problem

AndyKay1 — Sun, 08 Jan 2023 14:17:20 GMT

I bought a used Microsoft Lumia 640 phone locked to the EE network, I installed a new EE sim card and sent the message STOP PACK to 150. EE confirmed. I topped up the card using my EE account.

I selected my Virgin Media wifi router for wifi access and the phone shows connected.

Is there any reason why the phone won't receive text messages over wifi?

Re: Wifi-calling problem

Schockwave — Sun, 08 Jan 2023 14:38:10 GMT

@AndyKay1 , it could be that that phone does not have wifi calling. I would suggest checking the instructions, you can do this by putting a search into Microsoft Lumia 640 in the browser, also check the settings on your phone to see if you can enable wifi calling.

I have just downloaded the instructions and wifi calling should be enabled by default.

You can download the instructions and then go to calls and messaging and click on there you can check it all out:

https://www.phonearena.com/phones/Microsoft-Lumia-640_id9253

Re: Wifi-calling problem

AndyKay1 — Sun, 08 Jan 2023 15:03:03 GMT

Thanks Shockwave, but I've already established a wifi connection between the phone and my Virginmedia hub. I was thinking more along the lines that EE may not permit wifi calling without a package, or alternatively there might be a temporarly problem with wifi calling on EE.

Re: Wifi-calling problem

XRaySpeX — Sun, 08 Jan 2023 15:12:50 GMT

@AndyKay1 : WiFi calling is available to PAYG customers w/out any contract.

Re: Wifi-calling problem

Leanne_T — Sun, 08 Jan 2023 15:15:53 GMT

Hi @AndyKay1

Thanks for coming here.

If you give us a call on 150 or 0800 079 8586 and the team will check the account is set up for WiFi calling for you.

Leanne 🙂

Re: Wifi-calling problem

Northerner — Sun, 08 Jan 2023 16:55:36 GMT

Hi @AndyKay1

Which version of windows phone are you using?

The OS must be at least 8 years old and never supported for about 7 years. Make sure your SMS number is correct and try sending a text over WiFi to another phone.

I suspect however that your device is no longer supported.

Thanks

Re: Wifi-calling problem

Chris_B — Sun, 08 Jan 2023 17:01:30 GMT

@AndyKay1 Is Wi-Fi calling enabled on the device? You don’t say. A Wi-Fi connection doesn’t mean it’s enabled on the device as this can be switched off/on.

From the home screen, tap Phone. Tap the Menu icon. Tap Settings. Scroll down to the WiFi calling switch and toggle it On.

Re: Wifi-calling problem

AndyKay1 — Sun, 08 Jan 2023 17:03:16 GMT

Thanks Northerner. I accept that it's no longer supported, but it does connect to my router over wifi so I assume the problem isn't there. My wifi clearly works because I'm replying to you over it from my laptop. XRaySpeX has confirmed that I should be able to use SMS without a contract, so all I can think of now is that there has been a temporary loss of service. I tried to phone 150 but couldn't work out how to select from the menu on this particular phone so didn't get through.

Re: Wifi-calling problem

AndyKay1 — Sun, 08 Jan 2023 17:11:15 GMT

Thanks Chris. Yes, according to the device wifi networking is ON and the device is connected to my router. I'll try again tomorrow to see if it was just a temporary loss of service regarding sms over wifi.

Re: Wifi-calling problem

bristolian — Sun, 08 Jan 2023 17:21:57 GMT

@AndyKay1 wrote:

I selected my Virgin Media wifi router for wifi access and the phone shows connected.

Is there any reason why the phone won't receive text messages over wifi?

A phone can connect to a WiFi router for internet functionality without it supporting WiFi-calling.

Only if VoWiFi is available, will calls & texts over that WiFi connection, work. If not - internet functions will still work well.

Re: Wifi-calling problem

Schockwave — Sun, 08 Jan 2023 18:10:46 GMT

@AndyKay1 , the link I gave you shows you should be able to use wifi calling and how to make sure it is set up correctly, which I am surprised, as it is an old make and not one of the newer ones, which Microsoft stopped making and since 2020, here is how to make sure that wifi-calling is enabled:

Change your Wi-Fi calling settings
On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > cellular +SIM > SIM settings, and under Calling preference, tap WiFi preferred. mobile preferred or wifi only.

Re: Wifi-calling problem

AndyKay1 — Sun, 08 Jan 2023 19:47:30 GMT

@shockwaveThank you Shockwave you fixed my problem. It was off. Sorry to have been so slow but as old as this phone is, smart phones are new to technology to me. I've managed to avoid them until now, and at almost seventy it's all a bit of a challenge for me. The EE community is wonderful. Thank you all.

Re: Wifi-calling problem

Schockwave — Mon, 09 Jan 2023 11:24:04 GMT

@AndyKay1 , thank you for coming back and letting me know, glad I was able to help, you are welcome.