topic Re: Unlock sim with 8-16 characters not PIN 1111 in Other phones & Devices

Unlock sim with 8-16 characters not PIN 1111

Lisa1901 — Wed, 04 Jan 2023 09:45:01 GMT

I have bought an EE sim for a Reolink security camera. I have put the SIM in an unblocked handset (ZTE Blade) and when it asks for the PIN I put in 1111 and it says the network is locked and it needs a PIN with between 8-16 numbers.

I have tried calling your helpline, held for 25 minutes and got cut off.

Re: Unlock sim with 8-16 characters not PIN 1111

Katie_B — Wed, 04 Jan 2023 10:24:09 GMT

Hello @Lisa1901.

Was the Reolink Security Camera linked to any other network or has this been bought direct?

Katie

Re: Unlock sim with 8-16 characters not PIN 1111

Lisa1901 — Wed, 04 Jan 2023 10:58:15 GMT

It was bought brand new, direct, never been used. Either way, the sim hasn’t even been in the camera yet as I can’t activate it from the phone as directed.

Re: Unlock sim with 8-16 characters not PIN 1111

Katie_B — Wed, 04 Jan 2023 11:05:14 GMT

Hi @Lisa1901.

Is the phone an EE phone or unlocked to all networks?

Speak soon,

Katie

Re: Unlock sim with 8-16 characters not PIN 1111

Lisa1901 — Wed, 04 Jan 2023 11:12:46 GMT

Unlocked to all networks.

Re: Unlock sim with 8-16 characters not PIN 1111

Katie_B — Wed, 04 Jan 2023 11:18:35 GMT

Thanks for getting back to me @Lisa1901.

I'm sorry to hear you held and then the line cut off have you tried giving us a call since?

Our customer care team will be able to help further.

Katie

Re: Unlock sim with 8-16 characters not PIN 1111

Lisa1901 — Wed, 04 Jan 2023 11:23:38 GMT

No I haven’t, as I don’t have time to risk being cut off again after half an hour. I was hoping this forum may be able to help instead. Not to worry, I’ll buy a SIM from another provider.

Re: Unlock sim with 8-16 characters not PIN 1111

Katie_B — Wed, 04 Jan 2023 11:40:45 GMT

Hi @Lisa1901.

When you have a moment please check your community inbox.

Katie

Re: Unlock sim with 8-16 characters not PIN 1111

XRaySpeX — Wed, 04 Jan 2023 12:38:40 GMT

You sure it's not asking for the phone's screen unlock PIN?

Re: Unlock sim with 8-16 characters not PIN 1111

Lisa1901 — Wed, 04 Jan 2023 18:05:25 GMT

Yes, I’m sure. Thanks