topic Re: Galaxy watch 4g in Other phones & Devices

Galaxy watch 4g

ChrisPW75 — Sun, 11 Dec 2022 17:09:48 GMT

Hi I have an e-sim withy watch. However when it is disconnected from my phone via Bluetooth, I can not send or receive text messages. My phone is on but I get a message ony watch to say it's off.

Also I don't seem to be able to refresh/send and receive emails?

Thanks

Re: Galaxy watch 4g

Chris_B — Sun, 11 Dec 2022 20:23:55 GMT

@ChrisPW75 Have you setup the cellar plan via the watch app on the device? If you have is cellular data enabled on the watch ?

Re: Galaxy watch 4g

ChrisPW75 — Sun, 11 Dec 2022 20:45:50 GMT

Hi thank you for taking the time to reply and help.

I can confirm that the mobile/cellular data is switched on.

I can make calls from the watch but I can't send or receive text messages. Thanks

Re: Galaxy watch 4g

Chris_B — Sun, 11 Dec 2022 21:00:34 GMT

@ChrisPW75 Is that when the phone is on or within range of the watch ?

If the phone is off you can not send receive texts on the watch as the phone has to be on even if the phone isn’t with you. Your message centre number is on the phone not the watch so the text goes via the message centre number and then that’s pushed to your watch or from the watch to your phone via the message centre number.

Re: Galaxy watch 4g

ChrisPW75 — Sun, 11 Dec 2022 21:08:05 GMT

Hi, the phone is switched on, but disconnected from the watch via Bluetooth. I have checked the message center and the number is correct. It's still not working.

Re: Galaxy watch 4g

Chris_B — Sun, 11 Dec 2022 21:12:14 GMT

@ChrisPW75 What phone are you using with the Samsung watch ?

Re: Galaxy watch 4g

ChrisPW75 — Sun, 11 Dec 2022 21:18:36 GMT

It's a Samsung s21 5g. Thanks

Re: Galaxy watch 4g

ChrisPW75 — Sun, 11 Dec 2022 22:05:36 GMT

Thanks for your help but after several frustrating days I have managed to fix it. I needed to switch on remote connection in the wear app.

Thanks

Re: Galaxy watch 4g

Leanne_T — Mon, 12 Dec 2022 08:32:26 GMT

Thanks for coming back and letting us know @ChrisPW75

Leanne.