topic Re: Galaxy data plan not connecting in Other phones & Devices

Galaxy data plan not connecting

simonhaine — Mon, 28 Nov 2022 19:13:51 GMT

Hi. I've just received a galaxy watch 5. It's connecting via Bluetooth to my phone (Vivo X80 Pro) but when I try to set up the mobile connectivity it's telling me "EE doesn't offer mobile plans for your watch"

Obviously it does as I bought it from EE with a mobile plan.

Does anybody know why it won't connect?

Re: Galaxy data plan not connecting

Jon_K — Tue, 29 Nov 2022 08:25:56 GMT

Hi @simonhaine.

I'd recommend getting in touch with our Customer Care team so they can check your account and see why this isn't working for you.

Jon

Re: Galaxy data plan not connecting

simonhaine — Tue, 29 Nov 2022 13:38:33 GMT

Thanks Jon_K.

Spoke to Samsung this morning who advised no issue with the actual watch and to speak with EE. Spoke to EE at length, resetting the watch etc and retrying - all failed. The agent then tells me that this only works on Samsung phones (which I don't believe to be true) and the only solution was to buy a Samsung phone or continue to just use the watch in Bluetooth mode.

Have gone with a third option to return the watch.

Re: Galaxy data plan not connecting

Chris_B — Tue, 29 Nov 2022 13:55:49 GMT

@simonhaine Samsung make the watch to only be compatible with Samsung phones. This started with the watch 4 and with the 5 they have actually locked it down even more to make it only compatible with their phones. Samsung also say you do need a Samsung phone and it’s even on EEs webpage and with your phone being an Android device doesn’t mean you can use a Samsung watch with it as the OS on the device has nothing todo with it.

Re: Galaxy data plan not connecting

simonhaine — Tue, 29 Nov 2022 14:06:16 GMT

@Chris_B My understanding is that only the ECG and blood pressure reading functionalities are not available in non-Samsung phones. Samsung themselves state this, and although they add a disclaimer that Watch 4 (and above, although not specifically mentioned) may not work with all Android phones, they specifically mention Huawei phones - as these run Android but not Google Services so would not be compatible with WearOS.

The connection between the watch and phone works fine in Bluetooth mode; connecting to an eSIM shouldn't require a Samsung phone, and if so would (should?) have been brought up when I Was speaking to the Samsung tech team.

Regardless, lesson learnt; I will stay away from Samsung watches.