topic Re: Google Pixel Watch Warranty Repair in Other phones & Devices

Google Pixel Watch Warranty Repair

CaptainPompey — Mon, 14 Nov 2022 16:49:54 GMT

Good evening hive mind,

I recently got the new pixel watch, love it.

However today it has stopped working. The scroll feature is locked on up so I cannot use the watch. The screen just scrolls up and up and up. I scroll down it scrolls back up again.

Bit frustrating as the watch is barely 3 weeks old, so I contacted the online team who said take it to my local store for repair. The store said not us you should just get a replacement.

A bit of back and fourth and as I am outside the 14 days order window it apparently it now has to go for repair.

My questions:

Has anyone else had a problem with pixel watch?

Does the thought that it has to go repair and not be replaced seem right if the store agree it is faulty? NB (It has no physical damage or misuse and to me appears to be a build or software bug) It doesn't seem right to me something so new I need repaired and not replaced as faulty, assuming a repaired product will lose warranty?

Finally if the watch cannot be repaired, will it be replaced? In the repair request it says nothing of the sort?

Have a lovely Monday

Re: Google Pixel Watch Warranty Repair

Schockwave — Mon, 14 Nov 2022 17:50:14 GMT

Hello @CaptainPompey ,

Welcome to the community,

If the watch cannot be repaired then it will be replaced, you should have a one year manufacture’s warranty, so this should not cost you anything.

Re: Google Pixel Watch Warranty Repair

Chris_B — Mon, 14 Nov 2022 21:32:29 GMT

@CaptainPompey Have you tried just turning it off/on again? By any chance do you have some sort of screen protector on it ? If you do take it off and see what happens.

Re: Google Pixel Watch Warranty Repair

CaptainPompey — Mon, 14 Nov 2022 21:49:15 GMT

Hi Chris

Nah tried all that and more.

Turned off and on.
Factory reset.
No screen protector.
Nothing under the crown causing it to move.

No luck

Re: Google Pixel Watch Warranty Repair

Harrisr9 — Sun, 08 Jan 2023 17:29:28 GMT

I have exactly the same.issue and tried all steps above. Did you get it resolved? Cheers

Re: Google Pixel Watch Warranty Repair

CaptainPompey — Sun, 08 Jan 2023 18:29:16 GMT

Hi Harrisr9

It did get resolved but it took some time.

I sent it off for repair, it sat in the repair centre for the maximum two weeks and then got sent back because they cannot repair watches. Then EE sent me a new one